Joan Nelson
Peru
Summary
Seasoned Payroll professional bringing 10 years in Payroll and Accounting. Proven history of achievement and innovation coupled with outstanding work ethic, commitment and loyalty. Strong track record of effective administration, collaborative teamwork and articulate communication. Highly adept with key strengths in Payroll processing functions and a proven track record of dependability to thrive in a team environment.
Overview
13
13
years of professional experience
Work History
Payroll Specialist
Medical Solutions
07.2021 - Current
- Process multi-state payroll timecards over 400 traveling nurses
- Resolve payroll discrepancies in a timely manner with excellent customer service skills
- Audit and process employee time sheets and respond to inquiries
- Maintain payroll information by collecting, calculating and entering data into payroll system
- Handle sensitive employee information in accordance with privacy regulations
- Analyze and respond to inquiries from employees regarding paycheck amounts, deductions and direct deposits
- Manage multiple tasks simultaneously while meeting strict deadlines
- Escalate conflicts, grievances and incidents to appropriate management representatives
- Calculate per diem recovery for multiple Clinicians on a weekly basis
- Responsible for reviewing and approving sick time requests
- Responsible for calculating Clinician stipends to ensure accuracy for odd work week facilities
Appointment Scheduler
Catholic Health Initiatives
09.2020 - 07.2021
- Adhered to company policies and procedures while scheduling appointments
- Maintained a high level of professionalism when interacting with clients over the phone
- Actively monitored incoming calls and other forms of communication for potential appointment requests
- Utilized various software programs to manage calendars and set up new appointments
- Collaborated with team members to ensure efficient scheduling across multiple departments
- Scheduled any necessary follow-up appointments, as directed by physicians
- Responsible for strict adherence to HIPA guidelines
- Assisted medical staff with the correct filing of confidential medical records
Administrative Assistant
Apollo Heating & Air
04.2019 - 08.2020
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner
- Maintained files and filing, keeping sensitive information confidential
- Maintained database of client contact information with accuracy and attention to detail
- Established professional and collaborative working relationships with company associates and external parties
- Greeted visitors and provided general information about the company
- Responsible for the billing of residential & commercial HVAC jobs
- Registered equipment and parts for warranty
- Responsible for pulling mechanical permits & forwarding to proper jurisdiction
Payroll Administrator
ServiceOne
07.2015 - 04.2019
- Processed payroll for up to 110 employees biweekly, ensuring accuracy of pay and deductions
- Managed employee records in a timely manner, including new hires, terminations, and salary changes
- Verified attendance, hours worked and pay adjustments to post information in designated records
- Provided customer service support to employees regarding their inquiries about paychecks, time off accruals, and changes
- Resolved payroll discrepancies in a timely fashion by working closely with HR personnel and employees
- Reviewed time sheets, work charts, and wage computations to detect and reconcile payroll discrepancies
- Reported employee garnishments to deduct correct amounts
- Developed and maintained effective relationships with internal departments such as Human Resources, IT and Accounts Payable
- Helped in the conversion of ADP Workforce to ADP TotalSource
- Prepared manual checks and initiated direct deposits
- Produced and filed payroll reports on a semi-monthly basis or as needed
Accounting Clerk
ServiceOne
05.2012 - 07.2015
- Provided customer service for all inquiries on customer accounts
- Researched and resolved accounting discrepancies
- Responsible for setting up new contracts and contract renewals
- Completed and billed service tickets on a daily basis
- Responsible for the processing of payments
- Performed 30 day collection calls on delinquent accounts
Education
Victim Advocacy, Legal Studies
Auburn University
Auburn, AL04.2024
Legal Investigator Certificate - Legal Studies
Auburn University
Auburn, AL02.2024
Certificate in Criminal Justice - Criminal Justice
United States Career Institute
Fort Collins, Colorado09.2023
Skills
- Payroll Administration
- Employee Relations
- Data Reconciliation
- Garnishment Processing
- Policy Adherence
- Data Entry Accuracy
- Multi-state Payroll
- Payroll Software Proficiency
- Time Management
- Interpersonal Skills
- Time sheet review
- Payroll processing
Awards
- Medical Solutions Own It Award, 04/23
- Medical Solutions Payroll MVP, 02/22
- ServiceOne Internal Employee of the Year, 08/17
- ServiceOne Employee of the Month, 10/16
- ServiceOne Employee of the Month, 11/14
Timeline
Payroll Specialist
Medical Solutions
07.2021 - Current
Appointment Scheduler
Catholic Health Initiatives
09.2020 - 07.2021
Administrative Assistant
Apollo Heating & Air
04.2019 - 08.2020
Payroll Administrator
ServiceOne
07.2015 - 04.2019
Accounting Clerk
ServiceOne
05.2012 - 07.2015
Legal Investigator Certificate - Legal Studies
Auburn University
Victim Advocacy, Legal Studies
Auburn University
Certificate in Criminal Justice - Criminal Justice
United States Career Institute
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