Joan Novak

Directed and monitored tracking, routing and dispatching transportation vehicles.

Fielded customer complaints and comments and rectified issues.

Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.

Hired, trained and educated new employees to improve company performance and efficiency.

Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.

Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.

Monitored employee performance and productivity.

Collaborated with over five member teams to create, modify and implement goals, procedures and policies.

Directed and initiated investigations to resolve shipper or customer complaints.

Maintained composure and order when handling customer and employee injuries, incidents and accidents.

Developed emergency protocols for warehouse and safety guidelines.

Double-checked work orders and deliveries for quality assurance.

Handled customer complaints and revised process to improve service, boosting customer service scores 99.9%.

Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Analyzed and reported on key performance metrics to senior management.

Negotiated contracts with vendors and suppliers to obtain best pricing and terms.

Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Performed the duty of primary point of contact for all logistics activity within the distribution network.

Managed the transportation movements of all distribution centers and Big Box customers.

Engaged all logistic questions on client's behalf including auditing of freight invoices, reviewing market trends and carrier opportunities for service and cost improvements.

Obtained materials for all distribution centers for each Client. Assisted with the creation and implementation of the JIT Portal used for the BOX program in all 24 distribution centers.

Negotiated prices, terms, schedules and other provisions of purchase orders and acquisition contracts.

Managed partners KPI metrics for 3PL carriers and freight forwarders. Provided reports to clients regarding On time delivery of Freight Vs Market Freight, Air Utilization. I assisted with the auditing of freight invoices.

On a monthly basis, performed an analysis to ensure that the best cost and service is being utilized for the Client's needs.

Built and developed a strong relationship between all Vendors and Clients. Identified and built processes for improvements.

Solely responsible for on time delivery to Consumer and distribution centers. Interfaced and coordinated with the following: Operations, Vendors, Clients, Accounting, Executive level individuals.

Assisted with Quarterly Business reviews with Clients.

Managed and updated all Routing Guides.

Routed required shipments through all Big Box customer's portals.

Verified and managed DC's compliance.

Support all aspects of the flow of information between the company and its trading partners concerning electronic commerce documents and related technology.

Coordinate all communication between the EDI, Sales, Customer Service Department and multiple distribution centers and overseas factories.

Liaison between departments and customers for error-free EDI and non-EDI order transactions Manage VAN (Value Added Network) Monitor, investigate and resolve EDI production problems and oversees daily Order Error/ Exception reports. Provide technical support and monitor production of shipping documents for fulfillment of production.

Technical support and monitor the production and application of all shipping documents relating to EDI and provide information to those departments involved in EDI processes

The primary role to plan and execute tactical logistics activities as they relate to operations and specific customer and vendor requirements.

Coordinate all aspects of domestic and international shipments by all modes of transportation to ensure on-time delivery of all inbound and outbound deliveries.

EDI/Operation Coordinator at OttLite Technologies, Inc.

Processed credit applications for both Net 30 and COD customers.

Set up in-house account orders, processed all paperwork associated with order.

Main Customer Service contact and trained all new employees in department.

Verified credit history and processed quotes/orders.

Determined shipping, cost and delivery dates.

Handled Accounts payables Assisted Production Manager with scheduling warehouse assignments

In charge of production lines for major automotive company's (Ford, GM, Chrysler, Mercedes Benz and Nissan).

Not only planned production, but all phases of MRP. QS 9000 Document Coordinator and assisted in the transition to ISO16949.

Job consisted of tracking documents for certification, conducting internal audits, blueprint reading, work instruction evaluations and maintained rating control of plant with OEM's for Quality purposes.

HR Assistant - worked in Abara, People Soft programs.

Did daily attendance, insurance claims and was placed in charge of weekly meeting between management and union officials Made travel arrangements for all salaried employees, handling payroll, meeting planning and assisting in material issues at other Lear locations.

Liaison between Managers and Supervisors Collected data and maintained scrap database for production tracking.

Executive Assistant to the Plant and Operations Managers, performed extensive scrap analysis.

Made travel arrangements for all salaried employees, tracked vacations and payroll, planned meetings and assisted in material issues at other Lear locations.

Acted as liaison between Managers and Supervisors