Joan Ntiamoah-Amankuo
Lakewood,WA
Summary
Results-driven Business Operations Specialist focused on optimizing processes and implementing impactful solutions. Expertise in project management, strategic planning, and process improvement enhances operational efficiency and reduces costs. Analytical skills and problem-solving capabilities facilitate successful project outcomes and drive improved business performance.
Overview
1
1
year of post-secondary education
11
11
years of professional experience
Work History
OPERATIONS SUPPORT SPECIALIST
HomeStreet Bank - Now Mechanics Bank
Lakewood, Washington
04.2023 - 04.2026
- Legal Response Drafting: I drafted legal response answers for attorneys, compliance teams, and governments institutions such as the Washington Department of Revenue, California Franchise Board, Department of Social and Health Services, Oregon Department of Revenue and others.
- Reviewed and processed customer exception requests through detailed examination of accounts, ensuring accurate resolutions.
- Processed garnishments, levies, and subpoenas efficiently, ensuring compliance with legal requirements.
- Mobile Money and Remote Deposit Capture Review: I reviewed remite capture deposits and mobile deposits submitted by our clients and made appropriate corrections, deposits into the correct accounts and placed appropriate hold on amounts.
- Reconciled and balanced general ledgers daily, collaborating with accounting and US Bank Vault teams to uphold financial integrity.
LEGAL SERVICES SPECIALIST
Columbia Bank
Lakewood, Washington
11.2022 - 04.2023
- Primary Point of Contact for Legal Matters: Provide support to branches and other business lines within Columbia Bank.
- Maintained up-to-date knowledge of state laws, especially regarding levies and garnishments, ensuring compliance and informed decision-making.
- Legal Processing: Process all garnishments, levies & notices.
- Established retention system for logging and tracking legal documents, invoices, and fees, improving document accessibility and organization.
- Utilized software systems including Precision, Nautilus, Archive Nautilus, Microsoft Excel, and CWS to streamline daily operations and improve task execution.
OPERATION SUPPORT SPECIALIST - PAYMENTS
HomeStreet Bank
Federal Way, Washington
11.2018 - 11.2022
- Wire Transfer Specialist: Assisted with wire transfer reviews and OFAC compliance, identifying potential fraud risks in wire transfers.
- Fraud Monitoring: Reviewed fraudulent alerts and monitored suspicious activities using Verafin, Falcon, and IBS Insight systems, ensuring client fund security and mitigating company losses due to fraud.
- Investigative Work: Investigated customer claims and disputes, guiding customers on required documentation for effective resolution.
- Conducted training sessions for new team members on operational procedures and best practices.
ADMINISTRATIVE ASSISTANT
College of Humanities - University of Ghana
Lacon, Illinois
07.2015 - 06.2016
- Event Planning: Coordinated public lectures, symposiums, conferences, and trainings for college of Humanities, managing venue scouting, logistics, and ensuring successful execution of events.
- Streamlined delivery of correspondence, letters, and notices to lecturers and administrative heads across college of Humanities, enhancing communication efficiency.
- Maintained a Home Office Facilities: I reviewed and processed invoices for payment, ensuring accuracy and that cost distribution was fair and equitable and placed service requests for facilities related repairs.
- Developed an effective filing system for clean storage of records, enabling easy access for Operations Support Specialist.
- Documented procedures and maintained up-to-date vendor databases.
- Maintained accurate information related to regulations while managing product procurement and inventory with the manager.
Education
MBA - Project Management
Southern New Hampshire University
Manchester, NH 07.2021 - 09.2022
Bachelor of Arts - Political Science
University of Ghana
GhanaSkills
- Communication Skills
- Leadership Skills
- Reporting Skills
- Resource Management
- Legal response drafting
- Garnishment processing
- Legal compliance
LEADERSHIP EXPERIENCE
Title: Project Manager
Timeline
OPERATIONS SUPPORT SPECIALIST
HomeStreet Bank - Now Mechanics Bank
04.2023 - 04.2026
LEGAL SERVICES SPECIALIST
Columbia Bank
11.2022 - 04.2023
MBA - Project Management
Southern New Hampshire University
07.2021 - 09.2022
OPERATION SUPPORT SPECIALIST - PAYMENTS
HomeStreet Bank
11.2018 - 11.2022
ADMINISTRATIVE ASSISTANT
College of Humanities - University of Ghana
07.2015 - 06.2016
Bachelor of Arts - Political Science
University of Ghana