Joan Olson
Mazeppa,MN
Summary
Dedicated receptionist with extensive experience managing phone communications, coordinating appointments, and welcoming guests.. Personable and detail-oriented professional with exceptional administrative skills and a proven track record in recordkeeping and time management.Dedicated to delivering exceptional administrative support for staff and guests
Overview
13
13
years of professional experience
1
1
Certification
Work History
Receptionist/Administrative Assistant
Benedictine Living Community- Madonna Meadows Assisted Living Facility
12.2020 - Current
- Handle multi-line phone calls and route calls as necessary
- Welcome visitors and families upon entry, address inquiries, guide as necessary
- Covid screening and record management of Covid screening forms
- Coordinate transportation services for residents' medical appointments.
- Maintain multiple calendars for resident appointments and schedule room reservations for meetings
- Assisting in maintaining residents’ online charts and ensuring all necessary paperwork is uploaded
- Converted resident records like doctor's orders, test results, and admission paperwork, transferring to online medical files.
- Sorting and distributing residents’ mail and packages
- Support marketing team by printing and assembling tour packets
- Collected payments from residents for monthly rent and submitted to business office
- Executed scanning, faxing, and copying tasks to support daily operations.
- Managed office supply inventory and ordered replacements as needed.
- Documenting discussions during meetings
- Maintaining paper files, organizing resident records, etc
- Reviewed residents' files for accuracy and proper documentation of all items.
- Other projects, as assigned.
- Utilize Word, Excel, and Outlook for effective document management, data organization, and correspondence
- Current Supervisor: Alicia Gasner, Housing Administrator
Registrar/Administrative Assistant
Camp Victory Ministries
01.2020 - 08.2020
- Responsible for registering campers for camp online, via phone
- Answer multi-line calls and route to appropriate personnel
- Assistance with scholarship applications
- Processed camp payments and donations via phone efficiently.
Issued invoices to families promptly for seamless transactions. - Assisting with additional office tasks (mailings, document proofreading, file organization).
- Assisted HR director in conducting background checks, completing I-9 forms, and performing reference phone calls for applicants.
- Utilized Word Office and Google Docs for document creation and collaboration.
Managed content in SharePoint to enhance accessibility and organization.
Administered camp registration program to streamline participant enrollment processes. - Laid off due to COVID- Director of Camp Victory-David Nelson, Susan Swanson - Supervisor
Administrative Assistant
Champion Youth Basketball
10.2012 - 02.2020
- Managing registrations via online and mailed forms
- Maintained up-to-date database records to ensure accuracy and reliability.
- Documented meeting minutes to provide clear summaries and action items.
- Facilitated online registrations.
Maintained online software applications to support organizational needs. - Facilitated communication with parents and coaches via email and phone.
- Coordinated team formations and managed team rosters efficiently.
- Addressing parents’ questions through email correspondence
- Seasonal Job August-March of each year, Pastor Dave Hammond
- Updated database entries regularly to reflect current information.
- Recorded detailed meeting notes, facilitating improved team communication and follow-up.
Summer Office Administrative Assistant
Camp Victory Ministries
05.2016 - 08.2019
- Answer phones, Answer questions about camp, or transfer calls as needed
- Help with registrations
- Make reminder phone calls of camp dates
- Regular office duties of copying, scanning, faxing as needed, shredding
- Help with check in of campers on first day of camp, and other camp duties
- Worked with Microsoft Office, Google docs, SharePoint and camp registration program
- Worked May-mid August of each summer, Director of Camp Victory- David Nelson
Education
BS - Individualized Degree in Counseling
Moorhead State University
Moorhead01.1983
ASA - Nursing
Rochester Community College
Rochester, MN01.1981
High School -
John Marshall High School
Rochester, MN06.1979
Skills
- Administrative skills
- Customer service excellence
- Active listening and empathy
- Team collaboration
- Self-motivation
- Integrity and honesty
- Attention to detail
- Time management
- Calendar and schedule management
- Effective communication
- Microsoft Office proficiency
Accomplishments
Awarded the Benedictine Sister Claudia Award for Madonna Meadows for 2024-One employee, who has exhibited living the companies 4 core values at work, receives this award. The core values are Hospitality, Respect, Stewardship, Justice and
Certification
- Certificate for Medical Terminology, Anatomy and Phisiology through Coursera Issued July 7th, 2025
- Certificate for Medical Administrative Assistant through Coursera Online, issued August 5th, 2025
Other Experiences/Work
- Worked as an RN 1983-1987 at OMC Hospital and Maple Manor Nursing Home 1987-1989
- In Home Daycare Provider 1992-1999, 2009-2012
- Had a Used Book Business 2003-2012
- Homeschooled 6 children 1991-2018
Timeline
Receptionist/Administrative Assistant
Benedictine Living Community- Madonna Meadows Assisted Living Facility
12.2020 - Current
Registrar/Administrative Assistant
Camp Victory Ministries
01.2020 - 08.2020
Summer Office Administrative Assistant
Camp Victory Ministries
05.2016 - 08.2019
Administrative Assistant
Champion Youth Basketball
10.2012 - 02.2020
BS - Individualized Degree in Counseling
Moorhead State University
ASA - Nursing
Rochester Community College
High School -
John Marshall High School
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