Joan O'Neill
Summary
Experienced professional with extensive experience excelling in resource procurement and management, regulatory compliance, leadership, managing complex projects, and achieving strategic objectives. Proven track record in fostering internal and client relationships. Skilled in data analysis and project management, with strong organizational and communication abilities, driving successful outcomes in complex environments.
Overview
22
22
years of professional experience
Work History
Senior Numbering Policy Manager
Sinch ( Formerly Inteliquent)
01.2023 - Current
- Execute the company's telecommunications regulatory strategy and ensure compliance with all federal, state, local and international regulations.
- Produce timely regulatory filings for the company
- Assist in designing and implementing tailored strategies for over 100 customers to enhance product offerings; oversee customer relationships while developing both long-term and short-term plans, establishing objectives to meet their business requirements.
- Coordinate training sessions for staff, fostering understanding and adherence to industry regulations.
- Develop and maintain strong relationships with external partners for collaboration on key policy initiatives.
- Perform regular compliance reviews and audits, identifying non-compliance issues.
- Work closely with internal operations and technical teams to complete cost saving initiatives
- Supported data collection and analysis to inform policy recommendations and decision-making.
Director, Numbering Operations
Inteliquent
09.2020 - 01.2023
- Strategic and operational leadership and support of the remote Code Administration and Telephone Number Inventory teams including resource procurement and management of inventory exceeding 100 million numbers in over 12,500 rate centers nationwide
- Conducted performance evaluations, providing constructive feedback to team members.
- Led cross-functional teams to develop and implement strategic initiatives while collaborating with internal groups to identify risk, process efficiency and improvements
- Manage rate center expansion projects to ensure timely release of new markets
- Project manager for IPES and Interconnected Voip Provider resource procurement
- Leveraged professional networks and industry knowledge to strengthen client relationships.
Manager, Code Administration
Inteliquent
04.2018 - 09.2020
- Managed and supported 8-10 members of the Code Administration and TN Inventory teams with day-to-day acquisition and management of telephone numbering resources
- Created, analyzed and updated record information to ensure data accuracy and integrity in both internal and industry databases
- Liaison between company and industry partners including state regulatory and PUCs to ensure compliance and resource conservation
- Managed on-going network expansion projects while collaborating with internal products, provisioning and implementation teams to ensure timely release of new markets
Senior Number Administrator
Inteliquent
03.2004 - 04.2018
- Developed processes and procedures to ensure compliance with FCC and Regulatory agencies
- Acquisition, management and reporting of all numbering resources for new VOIP product
- Successfully led the Number Administration team through the network integration of three separate companies and networks with over 2.3 million numbering resources while continuing to procure and maintain adequate inventories in all markets on our footprint
- Supported the wireless 911 product by identifying and mapping wireless tower site locations and submitting FCC applications for over 30 cell tower sites to support 911
Education
Bachelor of Science - Business Management And Accounting
Montana College of Mineral Science And Technology
Butte, MTAssociate of Arts - Accounting And Human Resources
Montana College of Mineral Science & Technology
Butte, MTSkills
- Regulatory and legal analysis and compliance
- Prioritization and scheduling
- Strong critical thinking and analytical problem-solving
- Strong organizational, written and verbal communication skills
- Compliance documentation and process improvement
- Data analysis and quality assessment proficiency
- Project management
- Leadership and management
- Customer support
Timeline
Senior Numbering Policy Manager
Sinch ( Formerly Inteliquent)
01.2023 - Current
Director, Numbering Operations
Inteliquent
09.2020 - 01.2023
Manager, Code Administration
Inteliquent
04.2018 - 09.2020
Senior Number Administrator
Inteliquent
03.2004 - 04.2018
Bachelor of Science - Business Management And Accounting
Montana College of Mineral Science And Technology
Associate of Arts - Accounting And Human Resources
Montana College of Mineral Science & Technology