JOAN JACKSON
21 Renier Crest.,,Moranbah QLD.AUS
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
Work History
Personal Shopper/Cashier
Coles
Moranbah, Queensland
02.2026 - Current
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Managed shopping lists and ensured product availability for clients.
- Coordinated special orders and arranged timely deliveries for clients.
BEAUTY SPECIALISTS
BEAUCHIE INTERNATIONAL
MAASIN CITY, SOUTHERN LEYTE
05.2015 - 03.2016
- Demonstrated product application techniques to enhance customer experience and satisfaction.
- Managed inventory levels by restocking shelves as needed.
- Prepared reports on returned and damaged products.
- Finalized purchases and processed payments.
SERVICE CREW
METRO GAISANO
MAASIN CITY, SOUTHERN LEYTE
10.2014 - 03.2015
- Prepared and displayed fried rice dishes, enhancing customer satisfaction through high-quality presentation and freshness.
- Stocked and organized food displays, ensuring cleanliness and compliance with health and safety standards for optimal food safety.
- Monitored inventory levels and reported shortages to management, ensuring timely restocking and consistent product availability.
CASHIER /ORDER TAKER/BARISTA
FROSTEA MILK TEA AND SEAFOOD RESTAURANT
QUEZON CITY, Manila Philippines
09.2013 - 02.2014
- Maintained work area and kept cash drawer organized.
- Collaborated with kitchen staff to fulfill orders promptly and accurately for customers.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Counted cash at the start of each shift to verify amounts were accurate. in cash drawers at the beginning of shifts to ensure amounts were correct.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Prepared a variety of tea beverages according to customer preferences.
WAITRESS/ORDER TAKER
LUCK GARDEN TEA HOUSE AND SEAFOOD RESTAURANT
3 Kanlaon St.Co.Quezon City, Manila Philippines
10.2011 - 07.2013
- Delivered customer service by accurately taking and processing orders, ensuring satisfaction in fast-paced environment.
- Utilized menu knowledge to provide tailored recommendations, contributing to improved dining experiences.
- Provided excellent customer service in a fast-paced dining environment.
- Managed order taking and ensured accurate food delivery to tables.
- Assisted in menu presentations, highlighting daily specials to customers.
WAITRESS/ORDER TAKER
MANDARIN SKY SEAFOOD AND SHABU-SHABU RESTAURANT
QUEZON CITY, Manila Philippines
12.2010 - 05.2011
- Informed customers of daily specials, enhancing their dining choices.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Provided menu recommendations to enhance guest dining experiences and satisfaction.
- Welcomed customers warmly and promptly addressed their needs, ensuring a positive dining experience.
- Assisted in maintaining cleanliness and organization of dining areas, enhancing the overall dining experience for guests.
- Collaborated with kitchen staff to ensure accurate food preparation and presentation, meeting customer expectations.
- Contributed to team meetings on new menu items and policy changes, fostering collaboration.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Took orders for food and drinks and delivered them to guests.
- Monitored customer satisfaction throughout meal service. with customers throughout meal service to ensure satisfaction.
Education
Secondary -
DONGON NATIONAL HIGH SCHOOL
MAASIN CITY, SOUTHERN LEYTEElementary -
DONGON ELEMENTARY SCHOOL
MAASIN CITY, SOUTHERN LEYTESkills
- Customer service
- Menu recommendations
- Client communication
- Team collaboration
- Order processing
- Cash handling
- Point of sale (POS)
- Inventory management
- Special promotions
- Menu presentation
- Conflict resolution
- Time management
- Sales techniques
- Upselling strategies
- Daily specials communication
- Professional demeanor
- Customer inquiries
- Dining experience enhancement
- Policy adherence
- Staff training
- Multitasking abilities
- Quality assurance
- Skin care
- Cosmetics and facial care services
- Beauty product knowledge
- Customer engagement
References
Available upon request
Languages
Available upon request
Timeline
Personal Shopper/Cashier
Coles
02.2026 - Current
BEAUTY SPECIALISTS
BEAUCHIE INTERNATIONAL
05.2015 - 03.2016
SERVICE CREW
METRO GAISANO
10.2014 - 03.2015
CASHIER /ORDER TAKER/BARISTA
FROSTEA MILK TEA AND SEAFOOD RESTAURANT
09.2013 - 02.2014
WAITRESS/ORDER TAKER
LUCK GARDEN TEA HOUSE AND SEAFOOD RESTAURANT
10.2011 - 07.2013
WAITRESS/ORDER TAKER
MANDARIN SKY SEAFOOD AND SHABU-SHABU RESTAURANT
12.2010 - 05.2011
Secondary -
DONGON NATIONAL HIGH SCHOOL
Elementary -
DONGON ELEMENTARY SCHOOL