Joan Orozco
Summary
Experienced Healthcare staffing leader with a proven track record with staffing, compliance and credentialing, supplier-vendor submission credentialing, MSP management in nursing and allied operations. Adept in internal auditing and analytical thinking. Spearheaded compliance operations, achieving a 95% clearance rate, and excelled in developing risk mitigation strategies. Skilled in fostering team development and enhancing regulatory standards compliance through effective process development and training programs.
Overview
9
9
years of professional experience
Work History
Compliance Supervisor
Cross Country Healthcare
11.2021 - 04.2024
- Oversee daily compliance operations, ensuring adherence to all regulatory guidelines and protocols.
- Conduct regular audits and reviews to identify and address areas of non-compliance and develop strategies to mitigate risk.
- File review and preparation for Joint Commission, State and AAAHC surveys. Collaborated on two Joint Commission audits which resulted in zero findings and maintaining our accreditation.
- Collaborate with internal departments to implement corrective action plans as needed to ensure alignment of compliance efforts across the organization.
- Managed between 10-20 direct reports. Responsible for hiring, training, annual performance reviews, measuring and reporting KPIs/Metrics and value delivery.
- Oversaw several high volume MSP accounts ranging from 350- 600 starts while maintaining a weekly clearance rate of 95%. Generating processes for quick starts and working on labor disruption projects.
- Developed targeted training and resource materials to address specific areas of non-compliance identified during audits or routine monitoring activities.
- Evaluated third-party vendors to ensure adherence to company-specific and regulatory requirements, reducing potential liabilities.
- Monitor compliance with internal policies and external regulations through regular audits and assessments. Ensured compliance with accrediting and regulatory agencies (i.e., TJC, HIPPA , ACHA and NCQA) in regards to credentialing.
- Developing, reviewing and implementing compliance processes and procedures to ensure adherence to regulatory requirements. Led weekly department meeting to reinforce goals, areas of improvement and team building.
- Investigated reported compliance incidents thoroughly, identifying root causes and implementing corrective actions swiftly.
Compliance Team Lead
Cross Country Healthcare
10.2020 - 11.2021
- Led a team of compliance analysts, ensuring adherence to all regulatory requirements and company policies.
- Conducted regular internal audits to monitor and improve compliance procedures and practices.
- Provided training and support to team members to enhance their knowledge and skills.
- Collaborated with cross-functional teams to implement new compliance initiatives and address issues.
- Generate reports on compliance activities and findings for management and regulatory agencies, and maintaining accurate documentation of compliance efforts.
- Conducted thorough investigations into potential violations, ensuring prompt resolution and minimal impact on the organization. Presented findings from compliance audits to senior management, recommending strategies for continuous improvement in controls and processes.
- Mentored junior staff members, fostering professional growth and developing future leaders within the compliance department.
- Reduced non-compliance incidents by designing and implementing an internal control framework tailored to organizational needs.
Compliance Coordinator
Cross Country Healthcare
09.2019 - 10.2020
- Conducted internal audits to ensure company compliance with industry regulations and standards.
- Create and Maintain licensing, credentials and medical records.
- Monitor license and credential expiration dates and advise staff members of required "renew by" dates.
- Help develop the credentialing process.
- Ensure the facility and staff members are maintaining compliance with regulatory and accrediting institutions.
- Assisted in the successful completion of external audits through diligent preparation and organization of required documentation.
Recruiter
Medpro Healthcare Staffing
02.2019 - 07.2019
- Conduct effective contact campaigns (phone, email, and text) to source candidates.
- Manage and develop pipeline of candidates
- Engage in effective communication with candidates to ensure timely progression through the process.
- Design and negotiate candidate pay packages, prepare employment agreements, confirmations, and other hire documents, and distribute to candidate.
- Maintain contact with the Account Manager and candidate during the evaluation, interview, and selection process. Provide appropriate feedback to candidates, including coaching to improve chances of future placement.
- Oversee post-lock/pre-start activities (including credentialing, housing, first day, and travel) to ensure candidate is prepared to commence the assignment on the committed .
Assistant Talent Acquisition Manager
Plastics Staffing
04.2017 - 02.2019
- Full cycle recruiting of Professionals from skilled labors to C level management.
- Interface directly with client to ensure best candidates are considered.
- Screen potential candidates to make sure they are a qualified culturally and technically for the position. Schedule, coach, and prepare candidates for interviews with client.
- Negotiate salary, benefit and vacation packages to help reduce time-to-fill rates.
- Developed, cultivated, and managed relationships with business partners and hiring managers to provide service excellence and staffing expertise.
- Sourcing candidates using, Monster, Indeed and LinkedIn Attended client meetings via phone and in-person to represent client's recruiting capabilities and ensure all requirements and client requests were properly documented and distributed among other team members.
- Maintain Applicant Tracking System and job postings on various sites.
- Met or exceeded hiring goals; maintained and reported all hiring and pipeline metrics.
- Trained internal team on systems, search strategies, composing emails, vetting candidates, and other crucial functions.
- Optimized sourcing networks and used proactive methods to direct source candidates.
- Developed strong relationships with hiring managers to better understand their needs, resulting in improved candidate selection.
Recruiter
Plastics Staffing/ Woodjobs
03.2015 - 02.2017
- Source candidates, conducting interviews.
- Organize recruiting capabilities to ensure all requirements and feedback are properly documented.
- Advised technical hiring managers on potential candidates and helped negotiate.
- Developed a pool of qualified candidates in advance of needs appropriate offers based on the current market trends and candidate experience.
- Responsible for administering candidate on boarding (application, reference checks, etc.) . .
- Utilized various databases, job boards, and other candidate recruiting tools
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
Education
High School Diploma -
American Academy of Pinecrest
Miami, FL06.2005
Skills
- Internal Auditing
- Compliance Monitoring
- Analytical Thinking
- Documentation Review
- Audit oversight
- Training development
- Compliance documentation
- Process Development
- Regulatory Standards
Timeline
Compliance Supervisor
Cross Country Healthcare
11.2021 - 04.2024
Compliance Team Lead
Cross Country Healthcare
10.2020 - 11.2021
Compliance Coordinator
Cross Country Healthcare
09.2019 - 10.2020
Recruiter
Medpro Healthcare Staffing
02.2019 - 07.2019
Assistant Talent Acquisition Manager
Plastics Staffing
04.2017 - 02.2019
Recruiter
Plastics Staffing/ Woodjobs
03.2015 - 02.2017
High School Diploma -
American Academy of Pinecrest