Joan Pangan
Glendora,CA
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
19
19
years of professional experience
Work History
CASE MANGER
BEECAN HEALTHCARE
01.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
LVN Charge Nurse
Country Villa
09.2023 - 01.2024
- Improved patient care by implementing an efficient patient monitoring system and coordinating with interdisciplinary teams
- Enhanced team communication by conducting regular staff meetings, addressing concerns, and promoting open dialogue
- Increased patient satisfaction scores by actively listening to patients' needs, providing compassionate care, and addressing concerns promptly
- Managed patient caseloads effectively by prioritizing needs, delegating tasks appropriately, and collaborating with healthcare professionals
- Promoted continuity of care by maintaining comprehensive medical records and updating physicians on significant changes in patients' conditions.
Business Office Manager
Fountainview Subacute And Nursing
01.2023 - 09.2023
- Improved workflow efficiency by streamlining office processes and implementing new software solutions
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines
- Developed and maintained strong relationships with vendors, negotiating contracts for cost savings and improved service quality
- Oversaw inventory management, maintaining optimal levels of supplies while minimizing costs
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
Business Office Assistant Manager
Palazzo Post Acute
02.2021 - 07.2022
- Identified errors and re-filed denied or rejected claims quickly to prevent payment delays
- Posted charges, payments, and adjustments
- Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments, and remaining balances not covered under policies
- Completed appeals and filed and submitted claims
- Posted and adjusted payments from insurance companies
- Reviewed and verified benefits and eligibility with speed and precision
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols, and third-party billing requirements
- Applied payments, adjustments, and denials into medical manager system
- Prepared billing statements for patients, ensuring correct diagnostic coding.
Business Office Manager
Maclay Health Care Center
08.2018 - 01.2020
- Identified errors and re-filed denied or rejected claims quickly to prevent payment delays
- Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments, and remaining balances not covered under policies
- Completed appeals and filed and submitted claims
- Posted and adjusted payments from insurance companies
- Reviewed and verified benefits and eligibility with speed and precision
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols, and third-party billing requirements
- Applied payments, adjustments, and denials into medical manager system
- Prepared billing statements for patients, ensuring correct diagnostic coding
- Prepared and attached referrals, treatment plans, or other required correspondence to reduce the incidence of denials.
CNA/Medtech
Evergreen Retirement Residence
11.2017 - 07.2018
- Assisted with activities of daily living (ADL) by serving meals and feeding patients
- Took care of patients' personal hygiene by assisting with or giving bed bath, bath, or shower
- Kept patients clean at all times
- Checked and recorded vital signs; blood pressure and temperature
- Measured patient's height and weight
- Observed patient's responses and changes to medications
- Assisted with bedpans and urinals
- Prepared and checked food trays
- Fed patients
- Monitored food intake.
Staffing Coordinator/CNA
Trusted Senior Care
06.2016 - 10.2017
- Provided comprehensive assessment, planning, implementation evaluations to all patients
- Organized and hosted meetings with potential, new, and existing social workers
- Utilized my outbound sales cold-call sales experience to study industry competition, obtain new social workers and patients
- Oversaw patient needs and fulfilling my goals as Client & Staffing Coordinator resulting in maximizing company profitability while obtaining patient satisfaction.
Care Giver
Good Providers Home Care
12.2013 - 06.2016
- Compassionate caregiver companion with experience serving ill patients, including assisting with daily living activities and household tasks
- Keeping clients as active as possible.
Administrative and Support Specialist
CalAsia Construction
09.2005 - 12.2013
- Analyzed data to determine answers to questions from customers or members of the public
- Calculated and quoted rates for tours, stocks, insurance policies, or other products or services
- Collected, sorted, distributed, or prepared mail, messages, or courier deliveries
- Operated telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Performed administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
Education
Dental Laboratory Technology, Dental Hygienist -
De Ocampo Memorial College
Diploma -
Preparatory Dentistry
Vocational Nursing -
American Career College
09.2027
Certificate of Completion -
Advance Career Institute
10.2017
Dental X-Ray Exposure -
School of Dentistry
01.1993
Skills
- Quality-Oriented Team Player
- Bill Payment
- Software Applications Proficiency
- Files and Records Management
- Cost Tracking
- Adding, Calculating and Billing Machines
- Billing and Invoicing
- Stop Payments
- Signature Verification
- Account Posting
- Billing Data Verification
- Financial Documentation
- Case Management
- Patient Care Coordination
Timeline
CASE MANGER
BEECAN HEALTHCARE
01.2024 - Current
LVN Charge Nurse
Country Villa
09.2023 - 01.2024
Business Office Manager
Fountainview Subacute And Nursing
01.2023 - 09.2023
Business Office Assistant Manager
Palazzo Post Acute
02.2021 - 07.2022
Business Office Manager
Maclay Health Care Center
08.2018 - 01.2020
CNA/Medtech
Evergreen Retirement Residence
11.2017 - 07.2018
Staffing Coordinator/CNA
Trusted Senior Care
06.2016 - 10.2017
Care Giver
Good Providers Home Care
12.2013 - 06.2016
Administrative and Support Specialist
CalAsia Construction
09.2005 - 12.2013
Dental Laboratory Technology, Dental Hygienist -
De Ocampo Memorial College
Diploma -
Preparatory Dentistry
Vocational Nursing -
American Career College
Certificate of Completion -
Advance Career Institute
Dental X-Ray Exposure -
School of Dentistry