Joan Perez
Orlando,FL
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Store Specialist
Spectrum
Orlando, FL
01.2023 - Current
- Provided consistent and efficient answers to customer queries.
- Supplied necessary recommendations based on customer needs.
- Organized and replenished inventory.
- Upheld sanitary conditions throughout the workspace.
- Adhere to established cash handling procedures.
- Processed returns efficiently.
- Guided customers through Spectrum's mobile options.
- Cultivated strong customer relationships.
Assistant Manager
Ann Taylor Factory
Orlando, FL
08.2022 - 08.2023
- Modeled organizational principles in daily actions.
- Practices and procedures as outlined in the reference manuals
- Additional responsibilities as assigned by the Store Manager
- Supporting the business strategy & adjusting to effectively reach goals
- Driving revenue by proactively managing the client experience while effectively performing Manager on Duty responsibilities - Assuming the MOD role when Store Manager is not on the floor
- Utilizing tools to ensure a client-focused team environment.
- Driving volume & anticipating clients' needs while communicating store metrics & individual performance to motivate associates
- Coaching Associates on client interactions & performance to maximize productivity & capture client opportunities
- Managed shipment processes, email communications, and reviewed AT Web.
- Assuming PIN and signature privileges for register functions requiring approval
- Utilizing reports to make effective merchandising decisions and style the store to division standards.
- Leveraging tools, assessing, and taking action to drive operational excellence through Standard Operating Procedures (SOPs).
- Ensure optimal coverage and productivity in all areas of the store through appropriate scheduling.
Assistant Manager
Loft Outlet
Daytona Beach, FL
01.2020 - 08.2022
- Embrace their values & sets an example through my behaviors
- Responsible for compliance to all ANN INC
- Practices and procedures as outlined in the reference manuals
- Additional responsibilities as assigned by the Store Manager
- Supporting the business strategy & adjusting to effectively reach goals
- Driving revenue by proactively managing the client experience while effectively performing Manager on Duty responsibilities - Assuming the MOD role when Store Manager is not on the floor
- Utilizing tools to ensure a client-focused team environment
- Driving volume & anticipating clients' needs while communicating store metrics & individual performance to motivate associates
- Coaching Associates on client interactions & performance to maximize productivity & capture client opportunities
- Possessing keys to the store, performing opening and closing procedures in the absence of management ( opening / closing registers, opening checklists, bank deposits, filling in, recovery, cleaning, retrieves/send email, review AT Web, accepts/receives shipment)
- Assuming PIN and signature privileges for register functions requiring approval
- Utilizing reports to make effective merchandising decisions & style the store to Division standards
- Leveraging tools, assessing and taking action to drive operational excellence through Standard Operating Procedures (SOP's)
- Ensure optimal coverage and productivity in all areas of the store through scheduling appropriately
- Complete daily tasks to ensure store runs smoothly and meets all ANN INC
Seasonal Sales Associate
Kohl's
Port Orange, FL
09.2020 - 01.2021
- Greet customers in a friendly and polite manner
- Assist customers in the store and on the phone
- Respond to questions, direct customers to merchandise within the store, and provide excellent customer service
- Educate customers about current promotions
- Maintain superior knowledge of products and services
- Contribute to team's daily sales goals
- Monitor inventory levels and restock shelves as needed
- Stamp, mark, and tag prices on merchandise
- Maintain the orderliness of the sales floor
- Operate cash registers, take payments, and issue receipts
Volunteer
V.A Medical Center
, FL
03.2014 - 03.2018
- Patient care: Escort patients, participate in recreational activities, help with rehabilitation, or serve as a patient representative
- Administrative duties: Host an information desk, work in an office, or drive a shuttle
- Provide companionship, run errands, or grocery shop
Education
High school diploma -
Lake Howell High School
06.2019
Skills
- Assistant Management Expertise
- Management Experience
- Product Merchandising Strategy
- Effective Upselling Techniques
- Product Demos
- Cash Handling
- Retail Management
- Presentation Skills
- Management
- Business Development
- Payroll
- Customer service
- Typing
- Sales
- Insurance sales
- Bilingual
- Spanish
- Microsoft Office
- Medical billing
- Microsoft Excel
- Lending
Certification
Driver's License, 01/17, 10/25
Languages
Spanish, Fluent
Timeline
Store Specialist
Spectrum
01.2023 - Current
Assistant Manager
Ann Taylor Factory
08.2022 - 08.2023
Seasonal Sales Associate
Kohl's
09.2020 - 01.2021
Assistant Manager
Loft Outlet
01.2020 - 08.2022
Volunteer
V.A Medical Center
03.2014 - 03.2018
High school diploma -
Lake Howell High School