Joan Perez
Clayton,NC
Summary
Resourceful Community Coordinator known for high productivity and efficient task completion. Skilled in event planning, volunteer management, and community outreach. Excel at communication, problem-solving, and leadership to foster strong community relationships. Committed to enhancing community engagement through strategic planning and effective coordination.
Overview
11
11
years of professional experience
Work History
Community Coordinator II
Winn Companies @ Walnut Ridge Apartments
Raleigh, NC
03.2024 - Current
- Developed and managed a comprehensive community outreach program.
- Organized and facilitated monthly volunteer events for the local community.
- Provided guidance to staff members on how to effectively engage with the local community.
- Assisted in developing marketing strategies for promoting programs within the community.
- Researched potential grant opportunities for funding new projects.
- Prepared budgets, timelines, and project plans for upcoming initiatives.
- Built relationships with local organizations, businesses, and government agencies.
- Developed materials such as brochures, flyers, newsletters, and videos to promote awareness of available resources.
- Organized workshops that focused on building skills needed by members of the community.
- Greeted all visitors warmly, initiating introductions of staff and guests.
- Provided hands-on and proactive leadership to community services staff.
- Consulted with staff on resolution of complex service issues.
- Recruited, interviewed, and hired volunteers and staff.
- Researched and analyzed community needs to determine program directions and goals.
- Spoke to community groups to explain and interpret purposes, programs, and policies.
Part-time/Contractual Housing Liaison
Center For Wellness and Recovery
Waldorf, MD
04.2019 - 01.2024
- Organized and facilitated meetings, workshops, conferences and other events to ensure successful outcomes.
- Coordinated communications between teams to ensure accurate information was shared in a timely manner.
- Created reports to monitor progress on projects and initiatives.
- Identified opportunities for improvement in processes and procedures related to liaison activities.
- Collaborated with senior management to identify areas of improvement within existing systems or strategies.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained positive working relationship with fellow staff and management.
- Organized client meetings to provide project updates.
Operations Manager
Mckendree Moving & Storage
Waldorf, MD
05.2014 - 06.2021
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Created detailed reports on the performance of individual departments within operations.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed scheduling, training and inventory control.
- Addressed customer concerns with suitable solutions.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Enforced federal, state, local and company rules for safety and operations.
- Responded to information requests from superiors, providing specific documentation.
- Planned delivery routing, team workflows, and promotional initiatives.
- Negotiated contracts with vendors and service providers, securing favorable terms.
Education
Associate of Science - Psychology
Long Island University
Brooklyn, NY05-1989
Skills
- Event supervision
- Administrative tasks
- Volunteer management
- Oral and writing communication
- Business partnerships
- Telephone etiquette
- Written and verbal communication
- Multitasking Abilities
- Team collaboration
- Time management
- Local business relationships
- Staff supervision
- Active listening
- Problem-solving abilities
- Interpersonal communication
- Professional demeanor
- Teamwork
- Community development
- Time management abilities
- Community outreach
- Administrative management
- Service planning
- Written communication
- Organizational skills
- Contract management
- Team building
- Reliability
- Relationship building
- Case management
- Client needs assessments
Timeline
Community Coordinator II
Winn Companies @ Walnut Ridge Apartments
03.2024 - Current
Part-time/Contractual Housing Liaison
Center For Wellness and Recovery
04.2019 - 01.2024
Operations Manager
Mckendree Moving & Storage
05.2014 - 06.2021
Associate of Science - Psychology
Long Island University
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