Joan Polanco
Killeen,USA
Summary
Graduating from TAMUCT with a Master's in Marriage and Family Therapy (COMFT Accredited) in May 2024, established a strong foundation in psychological principles and community engagement. Active involvement in the TAMUCT Psychology Club fostered a commitment to service, including initiatives such as donating clothing to foster homes and women in need. Possessing a Medication Aide License and extensive experience in nursing and customer service, a proactive and competent approach enhances patient care. Eager to build collaborative partnerships to empower local businesses and make a positive impact in the community.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medication Aide
Killeen Nursing and Rehabilitation, Killeen, TX
07.2022 - Current
- Worked in long-term care facilities, medical centers, and assisted living centers.
- Delivered routine daily medications, either prescription or over-the-counter to patients
- Administered medications following established protocols to ensure patient safety and compliance.
- Monitored patients' responses to medications, reporting changes to nursing staff promptly.
- Supported the needs of 50+ residents under long-term care.
Internship Therapist
Cedar Crest Hospital
03.2022 - 09.2023
- Create a treatment plan and adjust any medication that needs to be.
- Create a Group session with 30 kids.
- Facilitate individual sessions and family ones.
- Record keeping and Supervision with LMFTS.
- Assisted clinical staff in patient intake processes, ensuring accurate documentation and timely service delivery.
- Supported coordination of patient scheduling, enhancing appointment management efficiency.
Medication Aide
Creekside Terrence Rehabilitation Center
02.2022 - 07.2023
- Worked in long-term care facilities, medical centers, and assisted living centers.
- Delivered routine daily medications, either prescription or over-the-counter to patients.
- Answer an average of 50 plus call lights per day from patients who require medication on a daily routine.
Barista
Starbucks
07.2021 - 01.2022
- Resolved customer disputes with tact and professionalism.
- Correctly followed all health, safety, and sanitation guidelines.
- Maintained a calm demeanor during high periods and special events.
- Delivered exceptional customer service, ensuring a welcoming environment for all patrons.
- Crafted high-quality beverages consistently, adhering to Starbucks standards and recipes.
- Prepared and served high-quality beverages and food items to enhance customer experience.
- Managed cash register operations, efficiently processing transactions and handling customer inquiries.
- Maintained cleanliness and organization of workspace to ensure compliance with health standards.
- Developed strong relationships with regular customers, fostering loyalty through personalized service.
- Implemented inventory management practices to reduce waste and ensure product availability.
Medication Aide
Indian Oaks Nursing Home
04.2016 - 07.2021
- Worked in long-term care facilities, hospitals, medical centers, and assisted living centers.
- Delivered routine daily medications, either prescription or over-the-counter to patients.
- Answer an average of 50 plus call lights per day from patients who require medication on a daily routine.
Manager
Dollar Tree
01.2015 - 04.2016
- Assists with all store functions on a day-to-day basis and store activities as directed by the Store Manager.
- Able to perform all opening and closing procedures in the absence of the Store Manager.
- Assisted the Store Manager in protecting and securing all company assets, including store cash.
- Oversaw daily operations ensuring compliance with company policies and procedures.
- Managed inventory control processes to optimize stock levels and reduce shrinkage.
- Oversaw daily operations, ensuring compliance with company policies and procedures.
Education
Master's Program - Family Marriage and Therapy
Texas A&M University-Central Texas
Killeen, TX05.2024
Bachelor of Science - Psychology
Texas A&M University-Central Texas
Killeen, TX12.2021
Associate's in arts - interdisciplinary studies
Central Texas College
Killeen, TX12.2021
Skills
- Client relationship management
- Effective conflict resolution
- Team supervision
- Thorough detail orientation
- Customer engagement
- Healthcare nursing
- Experienced with Microsoft Office applications
- Effective team collaboration
- Advanced Spanish communication skills
- Effective multi-tasking
- Employee training
- Appointment coordination
- Strong verbal communication
- Blood glucose tracking
- Health promotion education
- Licensed medication aide
Accomplishments
- Improve customer retention and sales from 2015-2016 within the previous year at Dollar Tree.
- I volunteered in the Psychology club to provide school supplies for Fort Hood students and offered Christmas boxes to help the homeless and orphans.
Certification
- CMA - Certified Medication Aide
- CNA - Certified Nursing Assistant
Languages
Spanish
Professional Working
Timeline
Medication Aide
Killeen Nursing and Rehabilitation, Killeen, TX
07.2022 - Current
Internship Therapist
Cedar Crest Hospital
03.2022 - 09.2023
Medication Aide
Creekside Terrence Rehabilitation Center
02.2022 - 07.2023
Barista
Starbucks
07.2021 - 01.2022
Medication Aide
Indian Oaks Nursing Home
04.2016 - 07.2021
Manager
Dollar Tree
01.2015 - 04.2016
Bachelor of Science - Psychology
Texas A&M University-Central Texas
Associate's in arts - interdisciplinary studies
Central Texas College
Master's Program - Family Marriage and Therapy
Texas A&M University-Central Texas