JOAN RANKIN
Grove City,OH
Summary
Accomplished Interim, Administrator Independent Contractor/Consultant brings extensive background in leadership roles. Skilled negotiator with high-level business acumen and comprehensive experience in program management. Promotes growth-minded approach to business challenges.
Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Overview
21
21
years of professional experience
Work History
Interim, Administrator Independent Contractor/Consultant
Nursing Home
, Ohio
06.2022 - Current
- Tenured Senior Administrator working with various organizations across Ohio
- Well versed in Ohio Department of Health survey management and follow up
- Facility turnaround specialist for problem nursing homes
- Ability to adapt quickly to a new environment and identify needs of facility quickly
Customer Service Advocate
LifeSource Inc
Columbus, OH
10.2021 - 05.2022
- Focused on the onboarding new clients for telehealth behavioral health services for long term care centers
- Provider relations and retentions for the State of Ohio and satisfaction for mental health services
- Accountable for tracking provider's weekly productivity of billable hours and company expected KPI's
- EMR access for new sites set up all telehealth equipment for new facilities
- Coordination with telehealth liaisons
- Point of contact for facilities, providers and liaisons
Executive Director
Hilliard Assisted Living and Memory Care
Hilliard, OH
11.2015 - 10.2021
- Achieved 95% occupancy withing one year of opening to be considered a stabilized building
- Oversaw the opening of sister communities in Ohio to assist new Executive Directors with openings
- Exceeded NOI for nine months after becoming a stabilized community
- Sales staff named sales team of the year in 2018
- Executed the company Covid policies during the pandemic to minimize the exposure to residents and staff
Administrator
Monterey Care Center
Grove City, OH
06.2012 - 10.2015
- Executed overall good survey results
- Integrated a partnership with a hospitalist group from large hospital system to drive referrals and continuity of care
- Launched a new rehabilitation wing from construction to opening to enhance the overall rehab experience for residents
- Maintained a 90% occupancy rate for building census
Administrator
Provider Services, Inc
Columbus, OH
03.2004 - 08.2011
- Successfully opened two geriatric behavioral units at two different locations
- Executed the opening of a 20 bed rehabilitation wing from construction and planning to full occupancy
- Achieved on deficiency free survey
- Onboarded new facility to adhere to company policy and procedures
Education
Bachelor of Science - Health - Long Term Care Administration
Ohio University
Athens, OHMaster of Health Services Administration - Health Services
Ohio University
Athens, OHSkills
- Team Leadership
- Strategic Planning
- Operational Processes
- Team Collaboration
- Budget Management
- Personable and Approachable
- Project Management
- Operations Management
- Recruitment Support
- Policy writing
- Cross-functional collaboration
- Process improvement
Timeline
Interim, Administrator Independent Contractor/Consultant
Nursing Home
06.2022 - Current
Customer Service Advocate
LifeSource Inc
10.2021 - 05.2022
Executive Director
Hilliard Assisted Living and Memory Care
11.2015 - 10.2021
Administrator
Monterey Care Center
06.2012 - 10.2015
Administrator
Provider Services, Inc
03.2004 - 08.2011
Bachelor of Science - Health - Long Term Care Administration
Ohio University
Master of Health Services Administration - Health Services
Ohio University
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