Joan Reed
Edmonds,WA
Summary
Dedicated mortgage lending professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
Work History
Funding Operations Manager
HomeStreet Bank
2005.06 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Facilitated smooth collaboration between departments through clear communication channels.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Developed and implemented strategies to maximize customer satisfaction.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Education
High School Diploma -
Clover Park High School
Lakewood, WA06.1967
Skills
- Customer Service
- Employee Motivation
- Delegation
- Unsurpassed work ethic
- Management
- Operations Management
- Team Leadership
Accomplishments
- Achieved 85% utilization of Hybrid eCloisings
Timeline
Funding Operations Manager
HomeStreet Bank
2005.06 - Current
High School Diploma -
Clover Park High School
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