Joan Reynolds
Colorado Springs,CO
Summary
Senior level adult educator, with strong background in planning, design, development and implementation with an emphasis training strategy for designated application(s). Extensive experience in live virtual on-line instruction and traditional classroom instruction in computer applications and software instruction.
Passionate Instructor offering 10- year background teaching courses to students of varying abilities. Recognized for delivering meaningful and informative lectures and maintaining classroom environment conducive to learning. In-depth understanding of different learning techniques and tools.
Dedicated Applications instructor possessing outstanding teaching capabilities and more than 10 - years of experience in higher education. Successful in encouraging and monitoring progress of individual students to promote student success. Consistently creates intriguing lessons to challenge students.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Applications Instructor
New Horizons
Colorado
01.2016 - 02.2020
- Facilitated Live onsite and Live virtual online classes, from five to nineteen students
- Exceptional instructor score averages 8.71, based on a scale of 0 – 9
- Monitor training effectiveness through observation and evaluation with the ability to accommodate all learning styles
- Create technical learning materials
- Accolades from both students and peer instructors for being a patient, compassionate instructor.
- Developed and implemented lesson plans to instruct students on the principles of mathematics, science and English.
- Assessed student progress through tests and quizzes in order to evaluate understanding of course material.
- Conducted lectures, demonstrations and group activities in order to enhance learning experience.
- Created a positive learning environment by establishing open communication with students, parents and colleagues.
- Monitored student behavior in order to maintain an effective teaching environment.
- Maintained accurate records of attendance, grades and assessments for all students in the course.
- Utilized multimedia technologies such as audio-visual equipment, computers or video projectors when teaching classes.
- Provided feedback on student assignments such as essays, research papers or lab reports.
- Kept up-to-date with advancements in subject area knowledge by attending conferences or workshops.
ESL Instructor
CATHOLIC CHARITIES
08.2015 - 05.2016
- Design
- Create and facilitate classes for diversified range of ESL students.
- Developed and implemented effective lesson plans to meet the individual needs of students.
- Conducted assessments, monitored student progress and provided feedback on learning objectives.
- Organized classroom activities to promote English language development among students.
- Encouraged students to use English in class discussions and debates.
- Provided instruction in reading, writing, speaking and listening skills with an emphasis on pronunciation.
- Utilized a variety of teaching methods such as role-play, games, projects, field trips and visual aids to engage students in the learning process.
- Adapted materials for ESL learners based on their level of proficiency in English.
Sales Support
MARATHON MEDICAL CORPORATION
10.2013 - 03.2014
- Trained office staff on Microsoft Outlook, Excel and Word products
- Designed sales material for outside medical sales staff
- Designed internal/external website and provided superior customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Computer Instructor
ACCOUNTING AND BUSINESS SCHOOL OF THE ROCKIES
05.2011 - 10.2013
- Taught classes in Basic Computer Skills including Word, Excel, PowerPoint, Outlook and Access
- Created teaching material including graded lab projects
- Designed and facilitated classes with various refugee class loads in conjunction with the Spring Institute
- Worked directly with work force centers teaching real world computer skills and employment readiness development.
- Provided technical support to students and staff on various software programs.
- Instructed classes on topics including computer hardware, operating systems, programming languages, web design and digital media production.
- Conducted assessments of student performance throughout the course.
- Developed class materials such as handouts, quizzes and exams.
- Maintained a safe learning environment for all students in the classroom.
- Monitored student progress by evaluating their work regularly.
- Used multimedia resources to enhance instruction and explain concepts effectively.
Computer Teacher
FALCON INTERNATIONAL SCHOOL
01.2010 - 05.2011
- Taught computer classes from K-12 in Costa Rica, consisting of intro to computers, computer safety and security, software programs to assist with other classes, Microsoft Office Suite, Windows XP, Video classes
- Assistance with video projects for the Google Science Fair.
- Provided instruction on the basics of computer hardware and software to students in a classroom setting.
- Developed and implemented lesson plans that engaged students with interactive activities.
- Conducted assessments to evaluate student comprehension of course material.
- Mentored students individually to help them improve their understanding of computing concepts.
- Created instructional materials for classes, including handouts, presentations, and demonstrations.
- Taught internet safety tips and online etiquette.
- Created tests and assignments to assess student knowledge of presented coursework and lecture materials.
- Planned and led lessons on basic computer skills, keyboard techniques and internet use.
- Reviewed assignments submitted by students and provided feedback on areas where improvement was needed.
Owner/Trainer
PRIMARY COMPUTER EDUCATION
01.2008 - 08.2010
- Adapted adult learning theories and methodologies to teach senior adults how to set up and maximize the use of their computer and software systems
- Trouble shoot hardware and software issues.
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Maintained relationships with existing clients by providing superior customer service.
Adult Education Teacher
DENVER PUBLIC SCHOOLS / Morey Learning Center
08.2007 - 06.2010
- Facilitated and created the environment to encourage senior adults to feel comfortable and ready to learn new skillsets
- Created learning curriculum, instructional tools, templates, style sheets, guidelines and reference materials, and facilitated adult basic computer and multimedia classes.
- Planned and delivered engaging lessons to adult learners in a variety of educational settings.
- Evaluated student performance using various assessment techniques such as exams, quizzes, projects, and presentations.
- Developed course materials including syllabi and lesson plans that aligned with state standards.
- Implemented differentiated instruction strategies to support diverse learning styles among students.
- Created an inclusive classroom environment by encouraging collaboration between students and fostering respect for all learners.
- Integrated technology into the classroom to facilitate interactive learning activities.
Training Coordinator
CARE MANAGEMENT RESOURCES, INC
09.2009 - 01.2010
- Developed and facilitated initial training program for caregivers to ensure compliance with Colorado State Licensure regulations are met
- Created the orientation handbook and presentation materials for eight-hour caregiver training sessions in accordance with Colorado State guidelines.
- Developed training materials and documents such as manuals, handouts, exercises and facilitator guides.
- Conducted needs assessments to identify gaps in employees' skills and knowledge.
- Coordinated with subject matter experts to develop effective training content.
- Organized and scheduled on-site and off-site trainings for staff members.
- Assisted in designing, developing, and implementing new training methods and techniques.
Patient Coordinator
KINETIC CONCEPTS, INC (KCI)
05.2003 - 10.2009
- Established/maintained and coordinated relationships with hospitals, physician offices, case managers, wound care providers and home health agency professionals to provide training on the ordering process for sophisticated, technological wound treatment equipment
- Created quick reference learning materials, job aids and facilitated large group training sessions
- Provided and coordinated periodic follow-up training to ensure compliance with KCI software.
- Assisted with the development of efficient office procedures for improved workflow.
- Provided support to patients regarding insurance coverage, payment plans, and other financial matters.
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
- Reviewed patient accounts on a regular basis to ensure accuracy of billing data.
- Coordinated follow-up care for discharged patients and monitored progress towards recovery goals.
- Maintained inventory of medical supplies and equipment used in providing patient care.
- Ensured all paperwork related to patient care was completed accurately and timely.
Education
Master’s Degree in Adult Education And Training -
Regis University
05-2009
Bachelor’s degree, Computer Information Systems -
Regis University
12-2008
Skills
- Adult Learning and Training Certification from Regis University
- Adult Learning theories and methodology
- Curriculum design and development
- Maintain training curriculum and environment
- Strong performer in fast-paced, results oriented Computer instruction environments
- Monitor training effectiveness through observation and evaluation
- ESL Instructor
- Expert Master MOS 2016
- Full Microsoft Office Suite Access, Excel, Outlook, PowerPoint and Word
- Adobe Acrobat Pro IX, Photoshop CS6, Captivate, Dreamweaver
- Windows OS, 2007 - 2010
- QuickBooks level 1 & 2
- Technology Integration
- Education Assessments
- Curriculum Development
- Learning Skills Development
- Class Instruction
- Academic Instruction
- Classroom Management
- Testing and Grading
- Group and Individual Instruction
- Student Engagement
- Innovative Teaching Methods
- Interactive Teaching and Learning
- Informative Lectures
- Curriculum Delivery
- Curriculum Design
- Lesson Planning
Volunteer Experience
- School District 11 – Wasson High School – Assist adult learners in an ESL classroom
- Our Lady of Guadalupe – Create lesson plans and teach a level 4 ESL class
- Point Man International Ministries – web design and event promotion
- Colorado Veteran’s Resource Coalition – Assisted director with Veteran’s Appreciation Nights and special events, scheduled volunteer work weekends – home improvement focused
- The Gathering Place – Computer Lab and Betsy’s Cupboard (food bank) instruction
- Refugee Housing – Computer Lab administrator and instructor
Certification
- Microsoft Certified Application Specialist Master - Certificate 2016
- TEFL FULLCIRCLE – 120-hour Advanced Certificate in Teaching English as a Foreign Language (TEFL)
- Bridge Linguatec – TEFL - Teaching English as a Foreign Language Certificate
Timeline
Applications Instructor
New Horizons
01.2016 - 02.2020
ESL Instructor
CATHOLIC CHARITIES
08.2015 - 05.2016
Sales Support
MARATHON MEDICAL CORPORATION
10.2013 - 03.2014
Computer Instructor
ACCOUNTING AND BUSINESS SCHOOL OF THE ROCKIES
05.2011 - 10.2013
Computer Teacher
FALCON INTERNATIONAL SCHOOL
01.2010 - 05.2011
Training Coordinator
CARE MANAGEMENT RESOURCES, INC
09.2009 - 01.2010
Owner/Trainer
PRIMARY COMPUTER EDUCATION
01.2008 - 08.2010
Adult Education Teacher
DENVER PUBLIC SCHOOLS / Morey Learning Center
08.2007 - 06.2010
Patient Coordinator
KINETIC CONCEPTS, INC (KCI)
05.2003 - 10.2009
Master’s Degree in Adult Education And Training -
Regis University
Bachelor’s degree, Computer Information Systems -
Regis University
- Microsoft Certified Application Specialist Master - Certificate 2016
- TEFL FULLCIRCLE – 120-hour Advanced Certificate in Teaching English as a Foreign Language (TEFL)
- Bridge Linguatec – TEFL - Teaching English as a Foreign Language Certificate
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