Joan Roberts
Warrensburg
Overview
23
23
years of professional experience
Work History
Senior Accounts Receivable Specialist
UHG, United Health Group
Glens Falls, NY
04.2003 - 04.2026
- Executed invoice processing and verified timely payments to maintain optimal cash flow management.
- Reconciled accounts and resolved discrepancies to maintain accurate financial records.
- Managed customer inquiries regarding billing issues to enhance client satisfaction.
- Partnered with cross-functional teams to streamline collections processes, supporting improved workflow and efficiency.
- Processed invoices and dispatched to customers. Assisted in payment processing and recorded account changes.
- Processed invoices and ensured timely payments to optimize cash flow.
- Collaborated with cross-functional teams to streamline collections processes and improve efficiency.
- Led accounts receivable processes to enhance cash flow and reduce aging receivables.
- Mentored junior staff on best practices in account reconciliation and dispute resolution.
- Analyzed customer payment patterns to identify trends and drive proactive collections efforts.
Education
High School Diploma -
Holland Patent Central
Holland Patent, NYSkills
- Collections processing
- Accounts payable processing
- Effective time management
- Accurate payment posting
Accomplishments
- Used Microsoft Excel to develop spreadsheets for tracking issues, or patterns in unpaid balances.
- Improved accuracy of billing by identifying and correcting discrepancies
- Reduced outstanding receivables by proactively following up on overdue accounts.
- Handled customer inquiries weekly regarding invoice and payment status.
Timeline
Senior Accounts Receivable Specialist
UHG, United Health Group
04.2003 - 04.2026
High School Diploma -
Holland Patent Central