Summary
Overview
Work History
Education
Skills
Contact - Summary
Extracurricular Activities
Timeline
AssistantManager

JOAN ROSADO

Medical Assistant
Fort Myers,FL

Summary

Front Desk Receptionist

Overview

5
5
years of professional experience

Work History

Front Desk Receptionist

Physical Medicine and Rehab Of Brevard
10.2022 - 03.2023
  • Handled multi-line phone system and promptly transferred calls
  • Analyzed data to determine answers to questions from customers and members of public
  • Received payments and recorded receipts for services
  • Maintained tidy, presentable reception area with necessary stationary and materials
  • Scheduled appointments and maintained and updated appointment calendars
  • Assisted customers with general inquiries regarding products, services, and hours of operation via phone or email
  • Interacted with management and colleagues to resolve important administrative matters
  • Prepared outgoing mail and courier deliveries and sorted and distributed incoming mail
  • Provided information about establishment, such as location of departments and offices, employees within organization, and services provided
  • Heard and resolved complaints from customers and public
  • Organized and filed important documents in filing cabinets or in online document storage solutions
  • Entered data into company software system
  • Established and maintained good communications with personnel and clientele
  • Provided a high level of customer service to all clients
  • Handled incoming and outgoing mail with timely attention
  • Documented and distributed messages to support timely communications
  • Welcomed on-site visitors and directed to appropriate personnel
  • Assisted with completion of forms or sign-in procedures
  • Opened and closed main office in alignment with established security procedures
  • Maintained cleanliness and organization of public areas and conference rooms
  • Answered questions about company location and hours of operation
  • Monitored front desk traffic to support customer satisfaction.

Front Desk

Island Therapy Center
02.2022 - 09.2022
  • Provided a high level of customer service to all clients
  • Provided information about establishment, such as location of departments and offices, employees within organization, and services provided
  • Interacted with management and colleagues to resolve important administrative matters
  • Heard and resolved complaints from customers and public
  • Maintained office equipment and reported malfunctions for servicing
  • Organized and filed important documents in filing cabinets or in online document storage solutions
  • Analyzed data to determine answers to questions from customers and members of public
  • Received payments and recorded receipts for services
  • Prepared outgoing mail and courier deliveries and sorted and distributed incoming mail
  • Assisted customers with general inquiries regarding products, services, and hours of operation via phone or email
  • Scheduled appointments and maintained and updated appointment calendars
  • Maintained tidy, presentable reception area with necessary stationary and materials
  • Entered data into company software system
  • Welcomed on-site visitors and directed to appropriate personnel
  • Opened and closed main office in alignment with established security procedures
  • Established and maintained good communications with personnel and clientele
  • Documented and distributed messages to support timely communications
  • Maintained cleanliness and organization of public areas and conference rooms
  • Handled incoming and outgoing mail with timely attention
  • Answered questions about company location and hours of operation
  • Handled multi-line phone system and promptly transferred calls.

Chiropractor Assistant

Advanced Physical Medicine
05.2018 - 02.2019
  • Greeted patients and established great connection with the patient
  • Educated the patient
  • Managed the therapy room
  • Managed the patient flow
  • Performed manual therapy
  • Managed the passive and active therapy
  • Helped the doctor translate if the patient do not understand what the doctor is telling
  • Educated the patients when giving out Durable medical equipment (DME)
  • Observed patients during treatments to compile and evaluate data on their responses and progress and provide results to physical therapist in person or through progress notes
  • Administered active or passive manual therapeutic exercises, therapeutic massage, aquatic physical therapy, or heat, light, sound, or electrical modality treatments, such as ultrasound
  • Encouraged patients during therapeutic activities
  • Engaged patients in exercises or activities
  • Monitored patient progress or responses to treatments
  • Prepared medical reports or documents.

Housekeeper

Holiday Inn
12.2017 - 02.2018
  • Maintained hotels in a clean and orderly manner
  • Made beds
  • Replenished linens
  • Cleaned room, halls, vacuumed.

Education

High School Diploma -

Florida Technical College
Kissimmee, FL

N/a -

Poinciana Christian Preparatory School
Kissimmee, FL

Skills

  • Conveying information supplied by doctors to patients
  • Detail-oriented
  • Committed to accuracy
  • Empathic
  • Adaptable
  • Listening skills
  • Good interpersonal skills
  • Team Work
  • Maintaining confidentiality
  • Office Skills
  • Telephone Skills
  • Basic Microsoft Skills
  • Entering data for medical test results
  • Facility with medical practice software
  • Scheduling appointments
  • Medical Skills
  • Administering medications according to physician specifications
  • Administering Injections
  • Applying dressings
  • Arranging prescription refills
  • Drawing blood
  • Following infection control and safety guidelines
  • Maintaining medical equipment
  • Maintaining quality control standards
  • Performing accurate assessment of vital signs
  • Preparing treatment rooms for examinations of patients
  • Relaying patient questions to health professionals
  • Securing blood and urine samples
  • Sterilizing and setting up instruments

Contact - Summary

A detail oriented, caring young professional who can be an asset to any Physician seeking an entry level position as a medical assistant. Eager to begin serving patients in the community, show extreme work ethic with strong written and verbal communication in English and Spanish.

Extracurricular Activities

Volleyball Team

Timeline

Front Desk Receptionist

Physical Medicine and Rehab Of Brevard
10.2022 - 03.2023

Front Desk

Island Therapy Center
02.2022 - 09.2022

Chiropractor Assistant

Advanced Physical Medicine
05.2018 - 02.2019

Housekeeper

Holiday Inn
12.2017 - 02.2018

High School Diploma -

Florida Technical College

N/a -

Poinciana Christian Preparatory School

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JOAN ROSADOMedical Assistant