Joan Rosenberg

Completes patient sales transactions for purchase of prescription and over-the-counter medications as well as other pharmaceutical products.

Answer incoming calls, assist patients with questions and ordering medications.

Prepare billing and medication information for customer purchase.

Monitors prescription filing process to ensure compliance with relevant regulations and pharmacy policies.

Receive, unload and stock incoming medications and supplies.

Rotate medication and remove soon to be outdated stock.

Prescreen potential and existing customers for deposit requirements and service eligibility using identification, payment history and credit check.

Engage customers in conversation to obtain service preferences. Proactively discuss features and benefits of services and products. Processing new and existing customer work orders with proper services and equipment to suit customer needs.

Troubleshoot service and equipment issues, processing trouble call work orders, collections and assuring appropriate follow up procedures are met.

Met and exceeded sales goals and bonus incentives.

Process customer payments, reconciled daily cash drawer and nightly deposits.

Lead a team of eight through quality assurance, monitoring phone calls for proper etiquette and customer service skills, work order input and cash drawer accuracy.