Joan Sallot
Lakeland,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Consistent problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
38
38
years of professional experience
Work History
Customer Relations Representative
R & L Carriers
02.1993 - Current
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Created and maintained detailed database to develop promotional sales.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
Customer Operations Representative
R & L Carriers
- Performed business analysis and provided guidance on best practices and various approaches.
- Transformed strategy into standard practice with measurable KPIs.
- Led projects and implementations of internal processes, methodologies and tools to improve business performance.
- Designed and executed processes to meet business initiatives and drive continuous improvement.
Customer Service Representative
R & L Carriers
- Responded to customer requests for products, services, and company information.
- Sought ways to improve processes and services provided.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
Receptionist
R & L Carriers
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained confidentiality of information regarding clients and company.
Head Bank Teller
Peoples Bank of Lakeland
01.1987 - 02.1993
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed customer transactions promptly, minimizing wait times.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Educated customers on use of banking website and mobile apps.
Education
High School Diploma
05.1979
Skills
- Escalation management
- Data entry proficiency
- Complaint Handling
- Cross-Functional Teamwork
- Strong Work Ethic
- Multi-Line Phone Systems
- Self Motivation
Timeline
Customer Relations Representative
R & L Carriers
02.1993 - Current
Head Bank Teller
Peoples Bank of Lakeland
01.1987 - 02.1993
Customer Operations Representative
R & L Carriers
Customer Service Representative
R & L Carriers
Receptionist
R & L Carriers
High School Diploma
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