Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joan Sallot

Lakeland,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Consistent problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

38
38
years of professional experience

Work History

Customer Relations Representative

R & L Carriers
02.1993 - Current
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Created and maintained detailed database to develop promotional sales.
  • Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.

Customer Operations Representative

R & L Carriers
  • Performed business analysis and provided guidance on best practices and various approaches.
  • Transformed strategy into standard practice with measurable KPIs.
  • Led projects and implementations of internal processes, methodologies and tools to improve business performance.
  • Designed and executed processes to meet business initiatives and drive continuous improvement.

Customer Service Representative

R & L Carriers
  • Responded to customer requests for products, services, and company information.
  • Sought ways to improve processes and services provided.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.

Receptionist

R & L Carriers
  • Responded to inquiries from callers seeking information.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained confidentiality of information regarding clients and company.

Head Bank Teller

Peoples Bank of Lakeland
01.1987 - 02.1993
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Processed customer transactions promptly, minimizing wait times.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Educated customers on use of banking website and mobile apps.

Education

High School Diploma
05.1979

Skills

  • Escalation management
  • Data entry proficiency
  • Complaint Handling
  • Cross-Functional Teamwork
  • Strong Work Ethic
  • Multi-Line Phone Systems
  • Self Motivation

Timeline

Customer Relations Representative

R & L Carriers
02.1993 - Current

Head Bank Teller

Peoples Bank of Lakeland
01.1987 - 02.1993

Customer Operations Representative

R & L Carriers

Customer Service Representative

R & L Carriers

Receptionist

R & L Carriers

High School Diploma
Joan Sallot