Joan Scott
Revenue Cycle Manager
Denton,TX
Summary
Hardworking Infusion and Billing Manager proficient in overseeing infusion billing and collection operations, implementing improvements and reducing infusion collection greater than 90 days to 10 percent of total AR. Offering 40 years of experience in Hospital and Infusion billing and collection service and excellent Revenue Cycle team building skills.
Overview
13
13
years of professional experience
Work History
Infusion Collection and Billing Manager
GI Alliance
02.2022 - 02.2024
- Boosted team productivity through effective delegation of tasks, setting performance targets, and providing constructive feedback.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Performed testing for billing modules, enhancing new functionality and process improvements.
- Ensured strict adherence to internal controls protocols by regularly reviewing departmental practices and implementing necessary corrective actions.
- Conducted periodic reviews of existing processes to identify areas of potential cost savings or efficiency improvements.
- Developed a strong rapport with key stakeholders by maintaining open lines of communication and promptly addressing any concerns raised.
- Developed comprehensive training materials for new hires to quickly acclimate them to company procedures and software systems.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Created a transparent work environment that fostered open communication between team members, promoting collaboration and problem-solving skills development.
- Conducted performance reviews and implemented improvement plans.
- Reviewed billing problems, researched issues, and resolved concerns.
- Championed the use of data-driven decision-making within the department, leveraging analytics tools to inform strategy development and process optimization efforts.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
- Implemented policies that improved accounts receivable collections, resulting in reduced outstanding balances and increased cash flow.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to develop and implement creative solutions to complex problems.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Skilled at working independently and collaboratively in a team environment.
- Optimized resource allocation within the department by analyzing workload trends and adjusting staffing levels accordingly.
Reimbursement Specialist
AIS Healthcare
11.2019 - 02.2022
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked well in a team setting, providing support and guidance.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Excellent communication skills, both verbal and written.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Cultivated interpersonal skills by building positive relationships with others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
Inatake Specialist and Infusion Collector
Tanyr Healthcare
11.2015 - 10.2018
- Developed strong client relationships through consistent communication and attentive service.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Pharmacy Technician
Nacogdoches Medical Center Hospital
02.2015 - 10.2015
- Counted, measured and compounded medications following standard procedures.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
Reimbursement Specialist
Walgreens Infusion (Option Care)
01.2011 - 02.2015
- Provided exceptional customer service during phone inquiries from both patients and insurance companies, resolving issues swiftly.
- Monitored outstanding invoices and performed collections duties.
- Stayed current with industry updates and changes in reimbursement policies by attending seminars and workshops, ensuring knowledge was uptodate.
- Processed online and paper appeal submissions and refund requests.
- Resolved complex issues related to claim submissions, working closely with insurance representatives to achieve prompt resolutions.
- Corrected, completed and processed claims for multiple payer codes.
Education
High School Diploma -
Nacogdoches High School
Nacogdoches, TX05.1981
Skills
- Process Improvements
- Operational Reporting
- Report Preparation
- Employee Training Oversight
- Insurance Verification
- Claims Processing
- Medical Billing Expertise
- Critical Thinking
- Collections Management
- Proficient in Excel
- Cash Flow Forecasting
- Collections Management
Timeline
Infusion Collection and Billing Manager
GI Alliance
02.2022 - 02.2024
Reimbursement Specialist
AIS Healthcare
11.2019 - 02.2022
Inatake Specialist and Infusion Collector
Tanyr Healthcare
11.2015 - 10.2018
Pharmacy Technician
Nacogdoches Medical Center Hospital
02.2015 - 10.2015
Reimbursement Specialist
Walgreens Infusion (Option Care)
01.2011 - 02.2015
High School Diploma -
Nacogdoches High School