Joan Sejdini

United States

Summary

Highly motivated and detail-oriented IT professional seeking an entry-level help desk position to utilize internship experience, technical skills, and customer service expertise. Dedicated to providing exceptional support to users and ensuring the efficient operation of IT systems. Committed to advancing my knowledge of relevant technologies by continuing my education in Information assurance at Western Governors University.

Overview

Certification

Work History

IT Intern

Per scholas Detroit

Detroit, United States

08.2022 - 11.2022

Installed and configured software applications and performed system upgrades
Conducted routine maintenance tasks, including software updates and system backups
Provided technical support to end-users through in-person, phone, and email communication channels
Collaborated with team members to document and maintain knowledge base articles for common issues.

Education

Cybersecurity and Information Assurance -

Western Governers University

05.2024

Bachelors of Arts - Food Science Nutrition -

Wayne State University

05.2022

Skills

Complex Problem Solving
Decision Making Skills
Critical Thinking Skills
Operating Systems: Windows, macOS, and Linux

Networking Fundamentals: TCP/IP, LAN/WAN, DNS, DHCP, and Wi-Fi
Troubleshooting: Connectivity issues, IP addressing
Reporting and Communication: Effectively communicating technical information to non-technical stakeholders and leadership
Linux: Navigating the file system, managing software packages, and configuring system settings

Certification

CompTIA CYSA+, 03/01/2023
ISC2, 01/01/2023
Cisco Network essentials, 08/01/2022, 12/01/2022
Cyber Security Essentials Cisco, 08/01/2022, 12/01/2022
CompTIA Network+
Comptia A+ 12/27/2025

Projects

Network Configuration and Security Enhancement, Configured VLANs and implemented Access Control Lists (ACLs) to enhance network security and segment traffic effectively, Conducted vulnerability assessments and implemented security controls to mitigate risks, Documented network configurations and security policies for future reference

Timeline