Joan Serra

Registered Dental Assistant

Eric Wong DDS

San Rafael, California

09.2019 - Current

Obtained informed consent forms from patients prior to performing any treatment procedure.
Assisted dentist in the administration of local anesthetics and nitrous oxide sedation.
Managed the front desk operations by answering phones, scheduling appointments and verifying insurance information.
Fabricated provisional crowns, bleaching trays and custom impression trays from alginate impressions or stone casts when necessary.
Assisted in dental procedures, such as scaling and root planing.
Provided instruction to patients on proper oral hygiene techniques and preventive care measures.
Instructed patients on how to use prescribed oral health aids and products.
Ensured that all paperwork was completed accurately prior to patient departure from office visit.
Sterilized instruments and equipment in accordance with established protocols.
Greeted incoming patients, verified insurance coverage and scheduled appointments.
Documented all treatment plans in patient records according to office standards.
Maintained inventory of supplies used during treatments.
Provided chairside assistance during periodontal surgeries as needed.
Prepared trays of instruments for dental procedures.
Collected payments from patients at time of service or following completion of treatment plan via cash or credit card transactions.
Monitored and recorded patient vital signs, including temperature, pulse rate, blood pressure and respiration.
Educated patients on post-operative instructions regarding diet, medications and activities.
Took intraoral radiographs using digital X-ray equipment per doctor's orders.
Organized lab cases for dentists by tracking progress throughout production cycle until delivery back to practice.
Performed routine laboratory functions, including taking alginate impressions for study models.
Set up operatories with appropriate instruments for each procedure prior to patient arrival.
Reviewed medical histories with each patient before beginning a new course of treatment.
Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
Assisted dentists in permanent and temporary restorative procedures, applied dental fillings, placed temporary crowns and seated permanent crowns.
Instructed patients on postoperative care to protect dental work and promote healing.
Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
Supported dentist with completing minimally invasive and advanced surgical procedures.
Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
Protected patients by sterilizing instruments and equipment between every consultation.
Supported dentist chairside with root canal and extraction procedures.
Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
Laid out dental instruments and equipment before procedures.
Sterilized tools, exam chair, trays and surfaces for clean and safe dental office.
Scheduled cleanings and dental appointments for patients using appointment software.
Gathered medical information, dental health history and vitals from patients.
Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
Educated patients on treatment procedures and post-procedure home care.
Positioned patients for treatment by making chair adjustments and prepared necessary equipment for procedures.
Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
Created bitewing, panoramic and periapical X-ray images for dentist to review.
Assisted dentist during examinations by retracting patient's cheeks and tongue.
Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
Built loyal patient following and retained return patients by providing empathetic and caring service.
Performed basic laboratory tasks, such as pouring impressions and trimming models.
Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
Explained dental services and payment plans to help patients make informed decisions.
Prepared patients by explaining scheduled treatments and potential side effects.
Checked with participants throughout procedures to help alleviate anxiety.
Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
Documented patient records with procedures performed and added notes taken to charts.
Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
Exposed dental diagnostic x-rays.
Updated patient records with new data and treatment information.
Selected and prepared tools used for procedures by sanitizing and arranging.
Created and fit dental appliances for patients. adjusting as necessary.
Briefed patients on dental procedures and payment plans to help make informed decisions.
Sterilized dental equipment using automatic washers to prevent cross contamination.
Documented patient records during procedures and added notes taken to treatment chart.
Fabricated custom teeth impressions and temporary restorations for patients from given samples.
Assisted dentist during examination by retracting patient's tongue and cheeks.
Established clean, sterile and welcoming environment for patients.
Cleaned and polished removable dentures, brackets, wires and other appliances.
Took medical and dental history and recorded vital signs of patients.
Exposed diagnostic dental x-rays to analyze teeth condition.
Gathered and documented patient medical and dental histories and vital signs.
Conducted dental cleanings and checked teeth for cracked fillings.
Gave patients desensitizing agents to prepare for anesthetic administration.
Kept track of treatment information in patient records.
Applied protective coating of fluoride to teeth during dental procedures.
Prepared bills and completed insurance forms using system software.
Performed administrative duties including filing charts, collecting payments and reconciling daily transactions.
Ensured compliance with HIPAA regulations concerning patient confidentiality and privacy rights.
Scheduled follow-up appointments for patients as needed based on doctor recommendations.
Processed payments accurately using a point of sale system.
Conducted regular check-ups on all operational systems within the office to ensure they were functioning correctly.
Verified patient insurance coverage, communicated any changes to the appropriate personnel.
Maintained up-to-date records for each patient's medical history and dental care needs.
Coordinated with other departments within the organization to ensure smooth workflow between them.
Developed effective relationships with external vendors providing services to the practice.
Managed front desk operations efficiently by responding to incoming calls in a professional manner.
Prepared documents for billing purposes according to established policies and procedures.
Handled telephone and in-person requests for assistance from new and established dental practice patients.
Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
Prepared new patient files and updated existing records with new personal, insurance, and medical information.

Summary

Overview

Work History

Registered Dental Assistant

Registered Dental Assistant

Education

Some College (No Degree) - Registered Dental Assisting

Skills

Languages

Certification

Accomplishments

Affiliations

References

Timeline

Registered Dental Assistant

Registered Dental Assistant

Some College (No Degree) - Registered Dental Assisting

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