Joan Smith
Summary
Dedicated professional with extensive experience in care coordination, specializing in advocacy, healthcare planning, and community resource management. Proven ability to foster effective team collaboration and implement innovative problem-solving strategies that drive measurable results. Highly adaptable to evolving needs, supported by exceptional self-motivation and organizational skills. Committed to delivering high-quality care outcomes that enhance community well-being.
Overview
11
11
years of professional experience
Work History
Care Coordinator
Bridging Care
03.2025 - 07.2025
- Managed health goals for average of 50 Medicare/Medicaid clients
- Multi-tasking usage of multiple electronic medical record and billing systems
- Problem-solved declined prior authorizations and appeals with client and providers until resolved
- Coordinated with medical providers to resolve barriers to care
Victim Advocate
Tulalip Tribes
02.2024 - 10.2024
- On call, walk in, and referred trauma crisis management
- Referral for ongoing community services – housing, financial, mental health
- Safety crisis planning – trauma, self-harm, suicidal ideation
- Ongoing case management for civil/criminal proceedings
Community Care Coordinator
Titanium Healthcare
01.2021 - 02.2024
- Physical and psycho-education case management of Medicare/Medicaid clients
- Utilized multiple electronic medical case note and billing systems
- Assisted step-by-step for client defined health goals towards recommended services and medications
- Advocated with multiple types of medical and social providers
Homebuilder's Therapist
Institute for Family Development
01.2020 - 10.2020
- Counseling for families at high risk of DCYF removal
- Created service and crisis plans with DCYF and families
- Counseling and psycho-education for ongoing success
- Referral and warm hand-offs for ongoing services
Community Counselor
Intermountain Health Centers
02.2018 - 12.2019
- Coordinated care between clients’ different systems (medical providers, agencies, DCYF)
- Strategized with family and team in crisis situations and planning
- Utilized electronic medical systems for assessments, notes, and billing
- Case-managed 40-250 children with varying behavioral health diagnoses and intensities
- Provided psycho-education and counseling for children, families, and schools
Senior Employment Specialist
WEDCO
07.2016 - 02.2018
- Managed caseload of 10 clients with disabilities, including physical and severe mental illnesses
- Instructed clients in the community and office locations on all aspects of employment: resume building, mock interviews, appropriate behaviors and appearance
- Job coached clients in the community on obtaining employable skills and behaviors
- Scheduled and tracked all hours for accurate service projections
Victim Advocate
Victim Services Division
02.2014 - 07.2016
- Provided on-scene crisis/trauma counseling
- Variety of calls from violent to non-violent: sudden deaths to domestic violence
- Performed Lethality Assessments and Safety Plan for domestic violence victims
- Informed victims of community resources and relevant information regarding their case
- Completed notes regarding each victim incident
Education
Bachelors of Science - Criminal Justice and Psychology
University of Arizona
Skills
- Technical Documentation
- Patient education and advocacy
- Advanced Medicaid / Medicare insurance proficiency
- Proficient in medical terminology
- Cross-functional collaboration
- Patient assessment and goal management
- Comprehensive discharge planning and coordination
- Emergency and crisis rate reduction strategies
- Expert knowledge of local community resources and referral
- Complex condition case management of 50-200 patients
Timeline
Care Coordinator
Bridging Care
03.2025 - 07.2025
Victim Advocate
Tulalip Tribes
02.2024 - 10.2024
Community Care Coordinator
Titanium Healthcare
01.2021 - 02.2024
Homebuilder's Therapist
Institute for Family Development
01.2020 - 10.2020
Community Counselor
Intermountain Health Centers
02.2018 - 12.2019
Senior Employment Specialist
WEDCO
07.2016 - 02.2018
Victim Advocate
Victim Services Division
02.2014 - 07.2016
Bachelors of Science - Criminal Justice and Psychology
University of Arizona
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