Joan Stelly
Breaux Bridge,United States
Summary
A conscientious and trustworthy professional who adapts readily to change with fifteen years' experience in the construction field, and ten years in the legal field and customer service area. A self-starter and team player with excellent analytical and communication skills capable of relating effectively with all individuals and who enjoys an environment of continuous challenges.
EMPLOYMENT OBJECTIVE To secure a position in a progressive organization where experience and proven skills can be effectively utilized. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers a strong background in customer relations and communication.
Overview
28
28
years of professional experience
Work History
Corporate Concierge
ASAP
11.2021 - 04.2024
- Enhanced customer satisfaction by providing personalized assistance to corporate clients and addressing their needs proactively.
- Fielded high-volume phone calls professionally and courteously while efficiently directing inquiries to appropriate personnel as needed.
- Conducted research on behalf of clients to identify solutions for specific challenges or inquiries.
- Provided exceptional administrative support, managing schedules, correspondence, and reporting for senior management.
- Handled sensitive information discreetly, maintaining confidentiality while assisting with personal requests from clients.
- Streamlined office operations for increased efficiency with effective communication and coordination among team members.
- Collaborated with internal departments to ensure cohesive service delivery across all aspects of the organization's offerings.
Contract Administrator
Bernhard
01.2019 - 05.2021
- Provide support to the project staff by assisting the day-to-day operations of the project team and professionally represented my team by understanding and acting by the company's core values, leading by example
- Responsible for processing payroll on a weekly basis, including payroll worksheets and required documentation
- Process new hire packets and document with HR as required, and conduct new hire orientations
- Assist business unit manager in group/client events and outings
- Assist team in invoice routings and approvals as requested
- Assemble and track subcontracts, change orders, insurance, billings, and lien releases
- Gathers and submit to GC specific contractual requirements (i.e
- City license, contractor's license, certificate of insurance, emergency phone list and gather from other SI department's safety program, drug awareness program, MSDS sheets for jobsite), along with monthly project billings
- Maintain office IT inventory, and process IT hardware and permissions requests.
Payroll Administrator
Bernhard
01.2014 - 05.2021
- Responsible for the preparation and processing of weekly payroll for over 200 employees; review and ensure accuracy of approved timesheets; track and deduct all garnishments and other special payroll deductions
- Responsible for the coordination efforts between payroll, accounting and other departments to ensure proper flow and maintenance of employee data (including preparation/distribution of detailed reports, e.g
- Overtime, leave balances, head count, and retirement contribution reports)
- Handle the administration of the electronic timekeeping system
- Setup each employee, valid programs for each employee's charges, and adherence to FLSA; monitor submissions of approved timesheets, ensure valid data transfers to/from payroll software
- Establish/maintain employee records; ensure that employee changes are entered correctly and made on a timely basis; review changes for proper authorization and adherence to federal/state/local regulations
- Responsible for State and local license renewals
- Responsible for creation and distribution of company insurance certificates
- Responsible for computing and paying Federal and State payroll taxes on a weekly basis
- Responsible for computing and paying weekly and monthly Local Union benefits
- Responsible for adding and deleting employees that are enrolled in the company health and life insurance programs.
Office Manager
Bernhard
01.2006 - 01.2014
- Coordinated various tasks and provided support for all staff as needed on a daily basis
- Greeted and directed all visitors, answered multi-line phone system and transferred all calls
- Booked travel for the entire office, including flights, rental cars and hotels
- Tracked vacation and sick days for all employees
- Entered timesheets for office personnel
- Maintained necessary levels of supplies for office
- Created and distributed submittals and O&M's for construction jobs
- Coordinated mobile phone account for company
- Received, sorted and distributed incoming mail
- Handled all workers compensation claims for company.
Legal Assistant
Ottinger Hebert, L.L.C.
01.2004 - 01.2006
- Legal Secretary experienced in the handling of collection and concursus matters for Acadian Ambulance Service, Inc
- Preparation of legal documents for real estate loan closings
- Implemented a new program on Adjudicated Properties for the Lafayette City-Parish Consolidated Government
- Organization and maintenance of files for three (3) different attorneys on numerous cases
- Scheduled meetings, maintained calendars and set up depositions.
Office Coordinator
Design Lines, Inc.
01.2003 - 01.2004
- Coordinated various tasks and provided support for all staff as needed on a daily basis
- Greeted and directed all visitors, answered multi-line phone system and transferred all calls
- Booked travel for the entire office, including flights, rental cars and hotels
- Tracked vacation and sick days for all employees via Outlook and updated calendars on a regular basis
- Maintained necessary levels of supplies for office
- Created and distributed pricing and picture CD's to all clients upon job completion
- Coordinated mobile phone account for company.
Legal Assistant
Allen & Gooch, A Law Corporation
01.2002 - 01.2003
- Legal Secretary experienced in both plaintiff and defense work, as well as construction and surety law, commercial litigation and family law
- Preparation of legal documents, direct client contact, organization, and maintenance of file materials
- Scheduling of meetings, depositions, and conference calls.
Criminal Clerk
Lafayette City Court
01.1999 - 01.2002
- Responsible for issuing court subpoenas and assisting judges in court
- Knowledgeable of laws and consequences of breaking laws
- Aiding with the execution and recalling of warrants
- Informing individuals of court dates and formal process
- Filing criminal records
- Responsible for mail for criminal and traffic departments, and switchboard operation.
Support Specialist
Sears Service Center
01.1996 - 01.1999
- Counter and phone sales of parts and services
- Responsible for merchandise sales displays
- Scheduled repairs and pick-up of merchandise
- Customer service specialist
- Maintained inventories of parts.
Education
Elementary Education and Teaching -
01.1999
Skills
- Accountancy
- Benefits administration
- Billing systems
- Computer hardware
- Computer skills
- Customer relations
- Customer service specialist
- Documentation
- Microsoft Excel
- Microsoft Office
- Skilled at building and maintaining relationships
- Operationally oriented
- Committed to quality, service, and performance
- Results orient and performance-driven
- Calendar Management
- Budgeting and finance
- Team building to achieve operational efficiencies
- Effective Multitasking
- Exceptional communication
- Office Administration
Timeline
Corporate Concierge - ASAP
11.2021 - 04.2024
Contract Administrator - Bernhard
01.2019 - 05.2021
Payroll Administrator - Bernhard
01.2014 - 05.2021
Office Manager - Bernhard
01.2006 - 01.2014
Legal Assistant - Ottinger Hebert, L.L.C.
01.2004 - 01.2006
Office Coordinator - Design Lines, Inc.
01.2003 - 01.2004
Legal Assistant - Allen & Gooch, A Law Corporation
01.2002 - 01.2003
Criminal Clerk - Lafayette City Court
01.1999 - 01.2002
Support Specialist - Sears Service Center
01.1996 - 01.1999
University of Louisiana at Lafayette - Elementary Education and Teaching,
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