Joan Storms
lawton
Summary
Seasoned professional with a robust background in claims processing and customer service, honed at companies like Aetna Better Health. Excelled in roles requiring meticulous insurance policy review and regulatory compliance, significantly enhancing operational efficiency. Demonstrates exceptional file management skills and a proactive approach to resolving complex issues, ensuring client satisfaction and organizational excellence.
Overview
4
4
years of professional experience
Work History
Claims Processor
Aetna Better Health
12.2023 - Current
- Answer calls assist providers with claim issues, process if needing correction or reprocessing
General Clerk II
Serco
Lawton
12.2022 - 04.2023
- Answer telephones, direct calls, and take messages
- Compute, record, and proofread data and other information, such as records or reports
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
- Complete and mail bills, contracts, policies, invoices, or checks
- Prepare meeting agendas, attend meetings, and record and transcribe minutes
- ETC
Insurance Claims Processor
NFP Corp
Onancock
09.2021 - 05.2022
- Prepare insurance claim forms or related documents and review them for completeness
- Post or attach information to claim file
- Transmit claims for payment or further investigation
- Contact insured or other involved people to obtain missing information
- Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data
- Review insurance policy to determine coverage
- Process and record new insurance policies and claims
- ETC
Accounting Manager
AGI-VR/Wesson
Cape Coral
04.2021 - 09.2021
- Prepare financial or regulatory reports required by laws, regulations, or boards of directors
- Review collection reports to determine the status of collections and the amounts of outstanding balances
- Analyze and classify risks and investments to determine their potential impact on companies
- Approve expenditures
- Maintain compliance documentation
Education
High School Diploma - Medical Coding & Billing
Gale Excel High School
OnlineSkills
- Claims processing
- Data entry
- Insurance policy review
- File management
- Customer service
- Regulatory compliance
References
- Meikaleialoha Louis, 580-357-3500 ext. 223, Dynamic Workforce Solutions
- Angelina Paul, 612-751-4099, USI in Florida
Timeline
Claims Processor
Aetna Better Health
12.2023 - Current
General Clerk II
Serco
12.2022 - 04.2023
Insurance Claims Processor
NFP Corp
09.2021 - 05.2022
Accounting Manager
AGI-VR/Wesson
04.2021 - 09.2021
High School Diploma - Medical Coding & Billing
Gale Excel High School
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