Summary
Work History
Education
Skills
Work Availability
Timeline
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Joan Taylor

Glendale,AZ

Summary

Highly experienced in customer service, account receivable and sales. Dependable. Supportive. Positive. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Work History

Leasing Specialist

Consolidated Asset Management
11.2023 - Current
  • Qualified and processed applicants for affordable housing.
  • Prospect follow up via phone/email via waitlist and leads
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Apartment inspections.
  • Annual Recertification for all renewal.
  • Self-motivated, with a strong sense of personal responsibility.

Business Manager

PEM REAL ESTATE GROUP
01.2014 - 09.2023
  • Processed move-in files into Yardi
  • Processed all payments and batch reports
  • Verified ledger accounts were accurate and adjusted if needed
  • Sent out 5-day notices for non-payment, charged up late fees, sent files to attorney if needed
  • Prepared Month end reports
  • Maintained an average 70% renew retention
  • Processed move out notices, accessed vacant apartments for final charges and billing
  • Effective communications; strong conflict resolution
  • Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.

Assistant Manager

Dunlap & Magee
12.2014 - 02.2015
  • Qualified and processed applicants for affordable housing
  • Apartment inspections
  • Processed monthly payments
  • Recertification for any renewals
  • Accounts payable

Leasing Consultant

Equity Residential
01.2007 - 01.2014
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close lease sale.
  • Effective follow up via phone and email
  • Processed application and lease documents.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Assisted prospects seeking housing from coast to coast via Call Center
  • Marketing
  • Boosted property revenue by skillfully negotiating lease terms and rent increases.
  • Excellence in Leasing & Customer Service Regional Awards: 2009 - 2011 - 2012

Education

Associate of Arts - Business/Accounting With Honors

Kalamazoo Valley Community College
Kalamazoo, MI

Skills

  • Sales
  • Accounts Receivable and Collections
  • Proficient in Microsoft, various property management software
  • Customer Service
  • Proficient in multi-tasking
  • Goal-Oriented
  • Telephone and email etiquette

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Leasing Specialist

Consolidated Asset Management
11.2023 - Current

Assistant Manager

Dunlap & Magee
12.2014 - 02.2015

Business Manager

PEM REAL ESTATE GROUP
01.2014 - 09.2023

Leasing Consultant

Equity Residential
01.2007 - 01.2014

Associate of Arts - Business/Accounting With Honors

Kalamazoo Valley Community College

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Joan Taylor