Joan Terrell
Southfield,MI
Summary
Reliable Greeter with personable demeanor and outstanding knowledge of customer service. Adept at quickly verifying purchase receipts and answering questions kindly and comprehensively. Highly detail-oriented with commitment to professionalism and excellence. Outgoing Greeter with [Number] years of experience in customer service. Successful at directing customers efficiently and answering questions thoroughly. Proven history of maintaining cleanliness and order for store entrances. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Customer Service/Greeter
Meijer
06.2020 - Current
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Answered customer questions and pointed individuals in right directions.
- Acted as first point of contact for visiting clients and customers.
- Provided friendly, attentive service throughout peak times for responsive customer care.
- Monitored customer activity to maintain safe and secure environments.
Teller Associate
Talmer Bank & Trust
06.2014 - 08.2015
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained accurate records of customer transactions in line with bank procedures.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Administrative Assistant/Account - Payables and Receivables
Extreme Engineering.
06.2009 - 10.2014
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Communicated regularly with customers regarding account questions and issues.
- Organized data into multiple spreadsheets to streamline data.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Verified items billed against items ordered and reconciled differences through follow-up with vendor.
- Completed payroll functions to facilitate accurate and prompt staff payments.
Education
Associate of Science - Mass Communications,Debating, Research,History.
Oakland Community College
Royal Oak, MI06.2010
Skills
- Asset Protection
- Client Service and Assistance
- Emergency Response
- Billing and Payment Processing
- Energetic and Outgoing
- Surveillance Knowledge
Timeline
Customer Service/Greeter
Meijer
06.2020 - Current
Teller Associate
Talmer Bank & Trust
06.2014 - 08.2015
Administrative Assistant/Account - Payables and Receivables
Extreme Engineering.
06.2009 - 10.2014
Associate of Science - Mass Communications,Debating, Research,History.
Oakland Community College
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