Joan Tiblanc
Trenton,NJ
Summary
Highly accomplished and results-driven Senior B2B Sales Development Account Executive with a proven track record of driving revenue growth and exceeding targets. Demonstrated expertise in building strong relationships with C-level executives at large companies and increasing Annual Recurring Revenue (ARR) to $6 million. Skilled in strategic sales development, account management, and consultative selling. Strong collaborator with cross-functional teams to optimize sales processes and deliver exceptional results.
Overview
18
18
years of professional experience
1
1
Certificate
Work History
B2B Sales Development Account Executive
Tax Brilliance Advisors
01.2021 - Current
- Drive revenue growth by strategically identifying and developing new business opportunities with large companies.
- Establish and nurture relationships with C-level executives, positioning myself as a trusted advisor.
- Exceed sales targets consistently, increasing ARR to $6 million through effective lead generation and conversion.
- Develop and implement sales strategies to maximize revenue and optimize the sales cycle.
- Collaborate with marketing, customer success, and product teams to ensure customer satisfaction and identify upsell opportunities.
- Provide regular reports and insights on sales performance, market trends, and competitor analysis.
Global Marketing Project Manager
Covance
06.2018 - 01.2021
- Orchestrated highly successful marketing campaigns and product launches, driving 30% increase in lead generation and 25% boost in sales revenue exceeding $1M
- Conducted comprehensive market research and developed buyer personas to effectively target and qualify leads, resulting in improved lead quality and conversion rates
- Established strong collaborative relationships with internal stakeholders and external vendors to develop and execute impactful marketing collateral, presentations, and promotional materials.
- Oversaw global product development and partner relationships, enabling footprint expansion into new markets.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Salesforce Marketing Specialist, Saas
Bank Of America
02.2015 - 06.2018
- Implemented Salesforce CRM system, resulting in improved data accuracy and increased sales efficiency
- Developed and executed highly targeted marketing campaigns to nurture leads and accelerate sales cycle, driving 20% increase in sales qualified leads (SQLs) surpassing $1M in ARR
- Provided comprehensive training sessions to sales teams on utilizing Salesforce tools and best practices, contributing to 30% improvement in sales productivity.
- Identified appropriate marketing channels and target customers for campaigns.
Customer Service Support Specialist
Cenlar FSB
10.2013 - 02.2015
- Demonstrated exceptional customer service skills by promptly and professionally resolving customer inquiries and concerns, maintaining consistently high customer satisfaction rates
- Assisted customers in navigating mortgage processes and provided expert guidance on loan modification options, resulting in 15% decrease in customer churn
- Collaborated cross-functionally to address complex customer issues, ensuring timely resolution and maintaining strong customer relationships.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Saas Sales Development Representative
Verizon
04.2010 - 10.2013
- Consistently achieved and exceeded sales targets by effectively promoting and selling Verizon products and services to residential customers, surpassing $1M in ARR
- Built strong and enduring customer relationships through active listening, needs assessment, and personalized product recommendations
- Ranked in top 10% of sales representatives in region for quarterly sales performance, consistently delivering exceptional results.
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Won new business by articulating full value of company's capabilities to prospects.
- Utilized Salesforce to manage sensitive client information and update existing and new client profiles.
- Contacted approximately 1,000 prospective customers per month to uncover sales opportunities, boosting overall sales 150%.
Sales Development Representative
AT&T
04.2007 - 04.2010
- Products and services to business clients, resulting in new deals and a significant expansion of customer base
- Executed cold calls and lead generation activities to identify potential customers, consistently contributing to 20% increase in customer acquisition
- Collaborated closely with technical teams to provide tailored and comprehensive solutions, consistently exceeding customer expectations.
- Won new business by articulating full value of company's capabilities to prospects.
Sales Development Representative
PSEG
05.2005 - 04.2007
- Conducted persuasive sales presentations to educate residential and commercial customers about solar energy solutions, driving sales growth and exceeding company expectations
- Built robust referral network and established strategic partnerships to expand customer base and drive revenue growth
- Consistently achieved monthly and quarterly sales targets, exceeding company expectations and surpassing $1M in ARR.
- Developed advanced understanding of products and services to react to customer objections, competitive questions and other FAQs.
Education
Technology Sales
CourseCareers
06.2023
Bachelor's degree - Communications
Long Island University
05.2010
Skills
- Salesforce Cloud
- Business Development
- B2B Sales
- Product Management
- Interpersonal Skills
- Verbal and Written Communication
- Sales Target Monitoring
- Strong Presentation Skills
Accomplishments
• 20% increase in annual recurring revenue (ARR) at Tax Brilliance Advisors.
• 30% increase in lead generation and 25% boost in sales revenue at Covance.
• 20% increase in sales qualified leads (SQLs) at Bank of America.
• 15% decrease in customer churn and 15% increase in account renewal rates at Cenlar FSB.
• Consistently ranked in the top 10% of sales representatives at Verizon.
• 20% increase in customer acquisition at Penndel, PA.
Certification
- CSP - Certified Sales Professional
- PMP - Project Management Professional
Timeline
B2B Sales Development Account Executive
Tax Brilliance Advisors
01.2021 - Current
Global Marketing Project Manager
Covance
06.2018 - 01.2021
Salesforce Marketing Specialist, Saas
Bank Of America
02.2015 - 06.2018
Customer Service Support Specialist
Cenlar FSB
10.2013 - 02.2015
Saas Sales Development Representative
Verizon
04.2010 - 10.2013
Sales Development Representative
AT&T
04.2007 - 04.2010
Sales Development Representative
PSEG
05.2005 - 04.2007
Technology Sales
CourseCareers
Bachelor's degree - Communications
Long Island University
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