Joan Tischer
Quality Assurance Test Manager
Mount Airy,MD
Summary
Quality Management professional with successful career delivering efficiency and standardization, and maintaining all ISO and QS 9000 and Six Sigma Quality Systems. Drives smooth operation of production and manufacturing lines, coordinate efforts of employees and facilitate communication between management and production departments. Apply creativity in improving manufacturing process to achieve higher productivity and quality of finished goods. Experience in reviewing and interpreting regulatory and programmatic guidance, implementation of corporate compliance, risk management and corrective action programs. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Project Manager
Self Employed
01.2021 - 08.2023
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Coordinated material procurement and required services for projects within budget requirements.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout engagement process.
Quality Assurance Manager
Rhode & Schwartz USA Inc.
12.2019 - 05.2021
- Developed and enforced project quality management plans based on processes, client requirements, and industry standards.
- Led quality assurance efforts for a communication product, which achieved a 99.8% satisfaction rating from FAA due to its exceptional stability and performance.
- Validated, verified, developed 5,000 FAA requirements, conformance through SOP, tracking systems, solicited inputs, feedback, and engaged with stakeholder's approval.
- Collaborated with cross-functional teams to develop and implement process and system improvements.
- Managed manufacturing project design, delivery and testing to ensure conformance to quality processes, budget, and schedule.
- Spearheaded adoption of automated testing tools, increasing test coverage and efficiency.
- Developed a metric-driven testing approach that reduced Mean Time to Resolution (MTTR) of defects by 45% greatly enhancing client's experience.
- Performed root cause analysis to identify and resolve quality issues and defects.
- Implemented corrective action plans, CAPA, a collect process, based on audit findings, resulting in measurable improvements over time.
- Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Championed a customer-focused mindset across the organization by emphasizing the importance of consistently delivering high-quality products and services.
Quality Assurance Test Manager
Salient CRGT Inc.
01.2018 - 01.2019
- Managed cross-functional test teams 36+, test engineers and designers.
- Optimized resource allocation for major projects by analyzing project scope, timelines, budget constraints, and available resources.
- Collaborated with cross-functional teams to ensure seamless integration of test plans into overall project timelines.
- Ensured compliance with regulatory requirements through diligent documentation and adherence to established guidelines during testing phases.
- Led enhanced testing quality through optimization, automated, and innovation by applying knowledge and experience of the suite of applications and inner workings of the ORA's FDA EPLC system.
- Coordinated a cross-department Test Process Improvement team, which resulted in a 50% increase in defect identification during the early stages of the software development lifecycle.
- Implemented risk-based testing strategies, focusing on high-priority functionalities that impact end-user experience.
- Led successful transition from manual to automated testing processes, significantly reducing human error while increasing efficiency.
- Designed and implemented automated test scripts by adding functionalities resulting in reducing regression cycle time by 20%, increasing defect identification by 10%, and increasing test coverage.
- Streamlined QA processes for increased efficiency and reduced testing time, leading to faster product releases.
- Conducted root cause analysis on recurring defects, leading to targeted improvements in software design and coding practices.
- Identified key performance metrics for the team, driving improvements in individual and group performance.
Test Manager
Leidos
01.2017 - 01.2018
- Managed the Test Civil Health Group for the FDA MARCS program.
- The Mission Accomplishment and Regulatory Compliance Services (MARCS) project supported the Food and Drug Administration (FDA) Office of Regulatory Affairs (ORA) critical work to safeguard the foods, drugs, devices, biologic's, and veterinary products that the Agency regulates.
- Managed system integration and test activities, a team of 36+ testers.
- Defined testing and acceptance strategies and determined quality assurance benchmarks.
- Managed test thoroughness through functional, regression, integration, performance, ad-hoc, 508 compliance, and other testing as required.
- Played a pivotal role in the development of an organization-wide quality assurance framework, driving consistency and excellence across all testing activities.
- Led and improved efficiency and reduced test cycle by increasing automating test scripts execution by 65%.
- Developed estimation and risk assessment creation/review and execution of test cases and defects created in ALM.
- Led and regulated submission packages and data required by regulatory agency to determine whether a related healthcare product may proceed to clinical testing or whether is safe and effective for marketing.
- Streamlined functional validation process, ensuring a 99% accuracy in performance data.
- Reduced defects in production with thorough regression testing and identification of root causes.
- Collaborated with FDA in protecting the public health by assuring the safety, efficiency, and security of human and veterinary drugs, biological products, medical devices, our nation's food supply, cosmetics, and product that emit radiation.
- Maintained bug reporting system for logged faults, delegating issues to development personnel for remediation.
- Increased product reliability by conducting rigorous performance, security, and usability testing.
Quality Assurance Test Manager
CSRA (CSC & SRA International)
01.2015 - 01.2016
- Managed the Test Development Effort Consolidation (DECC) the Center for Medicare and Medicaid Services (CMS), Healthcare system environment.
- Directed a team of 26+ engineers, designers, and technicians, onshore and offshore.
- Developed detailed project plans, Work Breakdown Structure (WBS) plans to illustrate resource allocation and scheduling tasks.
- Optimized resource allocation for major projects by analyzing project scope, timelines, budget constraints, and available resources.
- Reviewed and analyzed system requirements, identified assumptions and risks.
- Managed testing 70+ modules and sub-systems for each release cycle, approximately 1400 test cases
- Led software tests and test data generation for functional, performance, and regression testing that includes automated, ad-hoc, and manual testing elements.
- Developed an automated testing framework that improved test case execution by 40% in a complex Service Oriented Architecture based environment.
- Developed comprehensive test cases and scripts, resulting in thorough coverage of all critical functionalities.
- Conducted three primary ILC Frameworks readiness reviews during business application testing which is a key contributing factor (Validation Readiness Review (VRR), Implementation Readiness Review (IRR), and Operational Readiness Review (ORR)
- Perform three categories of testing, life-cycle phases: Validation Testing, Implementation Testing, and Operational Testing
- Infrastructure Testing, Infrastructure Regression Testing, Application Regression Testing, and Section 508 Testing associated with Validation Testing
- System Acceptance Testing, Initial ST&E, Initial Contingency Planning Testing; Performance & Stress Testing, and Final Integration Testing associated with Implementation Testing and Production Ready Testing, Operation ST&E (Annual Security Control Testing), Test
- Designed a defect management workflow which was adopted company-wide, improving defect resolution collaboration between QA and developers.
- Conducted root cause analysis on recurring defects, leading to targeted improvements in software design and coding practices.
- Delivered high-quality products on time and within budget by closely monitoring project progress, identifying potential risks early, and implementing appropriate mitigating actions.
- Streamlined QA processes for increased efficiency and reduced testing time, leading to faster product releases.
- Identified key performance metrics for the team, driving improvements in individual and group performance.
Test Manager
Ventura Solutions Inc.
01.2007 - 01.2012
- Managed DT&E agile testing of Direction Finding (DF) Controller systems focusing on system improvements in performance and capability.
- The modernization of DF sensors and infrastructure that connects and controls them.
- Led DF effort of developing mission maps, tip tracker, tip disposition, responses, and fixes.
- Spearheaded operating system environments, Linux/Unix platforms setup.
- Managed scalable and compact multichannel signal generator setup.
- Negotiated test requirements, test strategies, and served as a liaison with internal clients and outside vendors.
- Defined testing and acceptance strategies and determined quality assurance benchmarks.
- Played a pivotal role in the development of an organization-wide quality assurance framework, driving consistency and excellence across all testing activities.
- Collaborated with development teams to establish clear test objectives, ensuring alignment with project goals.
- Managed extensive DATA validation using SQL queries and back-end testing.
- Streamlined the development of UNIX scripts for invoking data reconciliation.
- Coordinated the standalone graphical interfaces or web-based user interfaces effort for host system.
- Increased product reliability by conducting rigorous performance, security, and usability testing.
- Led Factory Acceptance Test (FAT), developed and presented the Test Readiness Reviews (TRR) results to the client.
- Reviewed bug reports and error logs, translating data into digestible reports.
- Managed and resolved all failures or discrepancies identified while verifying the new functionality.
Education
Bachelor of Science - Computer & Information Science
University of Maryland University College
Adelphia, Maryland12.2025
Associate of Science - Mathematics/Science
Montgomery College
Rockville, Maryland08.1988
Skills
- Sonar Cube
- Selenium
- Confluence
- HP UFT
- SoapUI
- Silk Test
- Rational Robot
- EDI Files
- UNIX
- Linux (CentOS & Red Hat)
- VMS
- Sun (SPARCstation)
- Ultra
- IRIX
- Guardian OS
- Tandem Tech
- Servlet
- Adobe Flex
- HTML
- Tomcat
- C
- C
- Java
- JavaScript
- VBScript
- Python
- Shell
- Perl
- SQL
- Oracle
- MySQL
- SYBASE
- DB2
- IBM Informix
- Remedy
- Serena
- DATATRIEVE
- JIRA
- HP Quality Center (QC)
- JMeter
- Dashboards
- Selenium Quick Test Professional (QTP)/UFT
- JAWS
- AMP
- Rational Suites
- Rational Unified Process (RUP)
- Requisite Pro
- CVS
- Subversion
- Clear Case
- Clear Quest
- Visual Studio
- Smartsheet
- DOORS
- Cameo
- Razor
- Win Runner
- Load Runner
- SharePoint
- MS Word
- Excel
- Visio
- PowerPoint
- Project Management
- SDLC
- Waterfall
- Agile
- Scrum
- Project Planning
- Project planning and development
- Project Scheduling
- Strategic Planning
- Project tracking
- Schedule Management
- Advanced problem solving
- Budgeting and forecasting
- Risk Management
- Scope Management
- Budget Control
- Cross-Functional Collaboration
- Cost Control
- Processes and procedures
- Conflict Management
Certification
- Project Management Professional (PMP), course
- JSP – Teleconsultancy, certification, 2019
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Project Manager
Self Employed
01.2021 - 08.2023
Quality Assurance Manager
Rhode & Schwartz USA Inc.
12.2019 - 05.2021
Quality Assurance Test Manager
Salient CRGT Inc.
01.2018 - 01.2019
Test Manager
Leidos
01.2017 - 01.2018
Quality Assurance Test Manager
CSRA (CSC & SRA International)
01.2015 - 01.2016
Test Manager
Ventura Solutions Inc.
01.2007 - 01.2012
Bachelor of Science - Computer & Information Science
University of Maryland University College
Associate of Science - Mathematics/Science
Montgomery College