Joan Torchia
League City ,TX
Summary
Results-driven Recruiting Coordinator skilled at building rapport and obtaining information with practiced ease. With experience spanning over 20 years of working history, I possess traditional and online methods to bring in top talent. Versed in recruitment, onboarding and training, as well as, managing files and staying on top of assignments. Offering excellent communication and good judgment, is key to any role as a Recruiting professional.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
AST Financial
Houston, TX
04.2022 - Current
- Manage over 70 + shareholder calls daily and promptly to avoid on-hold wait times.
- Exhibit high energy and professionalism when dealing with shareholders and staff.
- Record shareholders proxy votes for various companies.
- Meet and exceed all call guidelines for service levels, handle time and productivity.
Customer Service Specialist/Coach
TTEC/Bank Of America
Remote, TX
10.2020 - 12.2021
- Answer customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Provide technical support to customers on use of banking website and mobile app.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Adhere weekly to AHT matrix and continue to remain in the top 10% of CSS globally.
- Investigate and resolve customer escalations quickly to retain business.
- Evaluate employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Assist in any onboarding the new hires needed assistance with completing.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners
Census Field Supervisor
Department Of Commerce Census Bureau
Houston, TX
07.2020 - 10.2020
- Hire, manage, develop and monitor field work for enumerators.
- Establish and update work schedules to account for changing staff levels and expected workloads.
- Complete weekly payroll for 25 enumerators.
- Oversee appointment scheduling and itinerary coordination for enumerators.
- Supervise team members and provided constructive feedback, resulting in higher morale and increased productivity.
- Maintained weekly budget allowance 5% under original estimated amount, received recognition and bonus.
Mudlogger/Trainer
Toldedo Mudlogging
Many, LA
02.2011 - 09.2018
- Collect geological data with specialized equipment.
- Import, export and convert data to meet individual project requirements.
- Test and analyze samples to determine content and characteristics using laboratory apparatus or testing equipment.
- Participate in required safety and compliance training.
- Prepare detailed reports outlining sampling and testing activities.
- Increased work productivity by 60% and obtained 30% of new business while working on location and/or field.
Human Resources Director
MedCure
Houston, TX
12.2008 - 02.2011
- Handle on-boarding process for newly hired employees and distributed all paperwork.
- Provide updates to all staff members when policies and procedures were altered.
- Devise hiring and recruitment policies for all seven clinics.
- Address employee conflicts with appropriate urgency, following all corporate procedures.
- Maintain company compliance with local, state and federal laws, in addition to established organizational standards.
- Conduct exit interviews to better understand reasons why employees were separating from company.
- Use on average 90% of online platforms to bring in local talent for long term and seasonal positions.
Education
Master of Science - Human Resources Management
University of Phoenix
Tempe, AZ03.2010
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ05.2006
Skills
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Efficient and Detail-Oriented
- Microsoft SharePoint
- Strong Analytical and Problem-Solving Skills
- Microsoft Office
- SAP
- Microsoft Outlook
- ADP Workforce Now
- Tax Software
- Oracle PeopleSoft
- Google Drive
- Upbeat and Positive Personality
Certification
- TWIC CARD HOLDER
Timeline
Customer Service Representative
AST Financial
04.2022 - Current
Customer Service Specialist/Coach
TTEC/Bank Of America
10.2020 - 12.2021
Census Field Supervisor
Department Of Commerce Census Bureau
07.2020 - 10.2020
Mudlogger/Trainer
Toldedo Mudlogging
02.2011 - 09.2018
Human Resources Director
MedCure
12.2008 - 02.2011
Master of Science - Human Resources Management
University of Phoenix
Bachelor of Science - Health Administration
University of Phoenix
Similar Profiles
Jasmine FosterJasmine Foster
Customer Service Representative at AST FinancialCustomer Service Representative at AST Financial
Efrain SierraEfrain Sierra
Inbound Call Center Agent at AST FinancialInbound Call Center Agent at AST Financial
Brandie JonesBrandie Jones
Desktop Support Engineer at Mesirow Financial-IT ConnectionDesktop Support Engineer at Mesirow Financial-IT Connection
Jacob MartinezJacob Martinez
Theatre Usher/Stage Crew Member at Jeff BoudreauTheatre Usher/Stage Crew Member at Jeff Boudreau
Amanda HudsonAmanda Hudson
LVN at PAM Rehabilitation HospitalLVN at PAM Rehabilitation Hospital