Joan Trepanier
Junction City
Summary
Quality-driven former Compliance Analyst familiar with tracking, documentation and reporting requirements. Assesses work, materials and procedures and recommends adjustments to maintain compliance. Over 9 years of experience adhering to company policies and procedures In said field. Former department store assistant manager who promotes a positive attitude and a strong ability to connect with customers. Motivated, with an energetic mindset.
Overview
21
21
years of professional experience
Work History
Child & Youth Program Assistant
Army MWR
03.2023 - 03.2024
- Enhanced children''s learning experience by incorporating age-appropriate activities and educational games.
- Assisted in the development of individualized care plans, addressing each child''s unique needs and interests.
- Collaborated with fellow staff members to create a safe, nurturing, and inclusive environment for all children.
- Maintained detailed records of children''s progress, sharing updates with parents during regular meetings.
- Established positive relationships with families to support open communication and trust between staff and parents.
Motor Vehicle Compliance Analyst
State Of Louisiana Office Of Motor Vehicles
07.2013 - 06.2022
- Stayed current with latest changes to applicable regulatory standards and company procedures.
- Prepared documentation and records for upcoming audits and inspections.
- Supported and trained customers on compliance-related issues.
- Enforced compliance with complex state and federal laws, rules and regulations for industry.
- Entered into record-keeping systems appropriate data needed to create new records or update existing ones.
- Collected detailed notes on investigations and other communication to adhere to legal requirements and enhance recordkeeping.
- Maintained composure in stressful situations, confrontations, interviews and records searches.
- Warned violators of infractions or penalties.
- Collected payment from customers for vehicle registration, licenses, and fines.
- Confirmed data and licensing information through investigations and notified violators of required changes to bring operations into compliance.
Floor Manager
Las Margaritas Restaurant
02.2003 - 06.2013
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Oversaw supply restocking, area cleaning and product organization.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Managed full team schedule to maintain adequate coverage.
- Performed closing procedures 5 times weekly by balancing cash drawers and reconciling credit card transactions.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
Assistant Store Manager
Stage Stores Inc (Bealls)
03.2005 - 09.2009
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
Education
No Degree - Elementary Education
Northwestern State University of Louisiana
Natchitoches, LAHigh School Diploma -
Florien High School
Florien, LA05.1999
Skills
- Project Management
- Adobe Acrobat
- Research Proficiency
- Legal Requirements
- Fee Calculation
- Documentation Skills
- Compliance Protocols
- Document Review
- Licensing Determinations
- Applicant Testing
- Due Diligence
Timeline
Child & Youth Program Assistant
Army MWR
03.2023 - 03.2024
Motor Vehicle Compliance Analyst
State Of Louisiana Office Of Motor Vehicles
07.2013 - 06.2022
Assistant Store Manager
Stage Stores Inc (Bealls)
03.2005 - 09.2009
Floor Manager
Las Margaritas Restaurant
02.2003 - 06.2013
No Degree - Elementary Education
Northwestern State University of Louisiana
High School Diploma -
Florien High School
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