Joan Tso
Fort Defiance,AZ
Summary
Professional in finance with strong background in managing invoices, reconciling statements, and maintaining accurate financial records. Known for reliability, adaptability, and fostering team collaboration to achieve organizational goals. Skilled in using accounting software, processing payments, and ensuring compliance with financial policies. Proven ability to meet deadlines and contribute positively to dynamic work environments.
Overview
26
26
years of professional experience
Work History
Accounts Payable Clerk
Navajo Arts & Crafts Enterprise
11.2004 - Current
- Maintained good working relationships with vendors and resolved disputes.
- Improved vendor relationships through diligent communication and prompt issue resolution.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained accurate financial records by regularly reconciling accounts payable transactions.
- Reviewed employee expense reports against company policies, safeguarding corporate funds from misuse.
- Aided audit preparation efforts by maintaining organized records and promptly addressing auditor inquiries.
- Minimized late fees and interest charges by developing efficient system for tracking payment due dates.
- Improved relationships with suppliers by resolving discrepancies in billing and payments promptly.
- Reduced processing errors, implemented double-check system for all outgoing payments.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Matched purchase orders with invoices and recorded necessary information.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Maintained account accuracy by reviewing and reconciling checks monthly.
Bookkeeper
Ortegas Gift Shop
02.2002 - 11.2004
- Posted daily receipts and payments in accordance with corporate protocols.
- Provided support during audits by supplying requested documentation promptly and accurately.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Collaborated with external auditors to facilitate the annual audit process, providing necessary documentation as required.
- Matched purchase orders with invoices and recorded necessary information.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Managed and responded to correspondence and inquiries from customers and vendors.
Bank Teller
Bank of America
03.1999 - 02.2002
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Counted and packaged currency and coins.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Reconciled cash drawer and resolved discrepancies.
- Provided customer records, account statements and copies of checks.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Turned in excess cash to maintain drawer security.
- Audited fellow teller currency to contribute to dual-control procedures.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
- Removed mutilated currency from circulation.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Monitored and reported suspicious activity in line with bank security policies.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Processed wide variety of retail banking transactions for personal and commercial customers.
Education
No Degree -
Maricopa Community Colleges, Mesa Community College
Mesa, AZ01-1989
High School Diploma -
St.Michaels High School
St.Michaels, AZ 05-1988
Skills
- Statement review
- Account reconciliation
- Payment scheduling
- Payment verification
- Vendor relationship management
- Bank reconciliation
- Confidentiality handling
- Bookkeeping
- Check processing
- Vendor relations
- Data entry and 10-key
- Accounts receivable
- Handling confidential materials
- Vendor relationships
Timeline
Accounts Payable Clerk
Navajo Arts & Crafts Enterprise
11.2004 - Current
Bookkeeper
Ortegas Gift Shop
02.2002 - 11.2004
Bank Teller
Bank of America
03.1999 - 02.2002
No Degree -
Maricopa Community Colleges, Mesa Community College
High School Diploma -
St.Michaels High School
Similar Profiles
Dana ThompsonDana Thompson
Sales Associate Team Leader at Navajo Arts And CraftsSales Associate Team Leader at Navajo Arts And Crafts
Janice HodgeJanice Hodge
Jewelry Artist and Craft Designer at Freelance Arts and Crafts designerJewelry Artist and Craft Designer at Freelance Arts and Crafts designer
Adrianna PojeAdrianna Poje
Team Member at Michaels Arts and CraftsTeam Member at Michaels Arts and Crafts