Hi, I’m
JOAN VALLE
Dayton,OH
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Skilled at supporting customers with simple and complex needs with professionalism.
Overview
2
years of professional experience
1
Certification
Work History
AC Hotel By Marriott
Front Desk Receptionist
06.2023 - Current
Job overview
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
Government
Project Staff/Tour Guide Assistant
08.2022 - 11.2022
Job overview
- Assisted in development of new tour routes for increased visitor satisfaction and engagement.
- Supported lead tour guide with logistical tasks, ensuring smooth operation of daily tours.
- Cultivated positive relationships with local businesses and partners, promoting mutual growth and collaboration.
- Improved project efficiency by streamlining communication channels and implementing effective collaboration tools.
- Implemented multilingual options for non-English speaking visitors, broadening accessibility to diverse audiences.
- Guided groups of up to 50 people on scheduled tours.
Education
University of Northern Philippines Vigan City, Ilocos Sur, Philippines
Bachelor of Science from Tourism Management
07.2022
University Overview
- Magna cum laude graduate
- Ilocos Sur Educational Assistance and Scholarship Program Scholarship Recipient
- 3.7 GPA
- Thesis: The Level of Awareness of Dark Tourism Sites in Vigan City of Students in University of Northern Philippines.
STI College Vigan (Senior High School)Vigan, Ilocos Sur, Philippines
High School Diploma
03.2018
San Juan National High School (Junior High School)San Juan, Ilocos Sur, Philippines
High School Diploma
01.2016
Skills
Customer service and assistance
Team Collaboration
Verbal and written communication
Complex Problem-Solving
Hospitality best practices
Brand Promotion
Cultural Awareness
Emergency Response
Food and Beverage Service
Time Management
Multitasking
Patience and composure
Strong Work Ethic
Certification
- Alliance of Hospitality and Tourism Movers of the Philippines (AHToMP) Certificate of membership
- National Inter-Collegiate Virtual Skills Competition Domestic Tour Package - 2nd placer
- Basic Flight Attendant Training
- The World of Cruising Certificate of Practicum Training
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Japanese
Limited Working
Spanish
Elementary
Timeline
Front Desk Receptionist
AC Hotel By Marriott
06.2023 - Current
Project Staff/Tour Guide Assistant
Government
08.2022 - 11.2022
University of Northern Philippines
Bachelor of Science from Tourism Management
STI College Vigan (Senior High School)
High School Diploma
San Juan National High School (Junior High School)
High School Diploma