Summary
Overview
Work History
Education
Skills
Timeline
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Joan Williams

Stafford,VA

Summary

Highly-motivated individual with finely tuned multi-tasking abilities and drive to foster productivity and organization. Customer-centered Library Assistant successful at working with different personalities and thrives on delivering top notch service. Knowledgeable in circulation procedures and payment processing. Offers successful career history comprising more than 20+ years. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

22
22
years of professional experience

Work History

Library Clerk

Central Rappahannock Regional Library
08.2012 - Current
  • Handles check-in and check-out process of library books and materials at circulation desk accurately and as quickly as possible using Horizon.
  • Located library materials, resources and technologies to fulfill patron requests.
  • Creates new customer records and update customer accounts when needed.
  • Maintains a neat and orderly work space in all areas that I use.
  • Resolves and clears blocks on customer files
  • Answers and directs incoming calls to proper personnel.
  • Assists in opening/closing procedures if needed
  • Directs customers to areas they are looking for in the library.
  • Comes to work when assigned promptly, very seldom calls in sick/out/late.
  • Maintains a cordial relationship with staff and customers,
  • Assists customers with computer issues in our computer area.
  • Assists with various duties assigned by supervisors.
  • Delivers exceptional customer service by ensuring all customers have a positive experience.
  • Assists customers with holds pick-up and Express Checkout in a welcoming, friendly and efficient manner.
  • Assists customer with their purchases using the Square and answers any questions customers may ask about the Friends of the Library book shop.
  • Shelf read hold shelves, straighten shelves and shelf accurately and as quickly as possible,


Customer Service Representative

Ultimate Sales
03.2002 - 06.2012
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Entered and processed orders accurately and promptly.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Staunton River HS
Bedford, VA
06.1973

Skills

Extensive use of Horizon

Knowledge of CRRL customer services policies and procedures

20 years of exceptional customer service

Knowledge of Google Apps, computer hardware and peripherals

Timeline

Library Clerk

Central Rappahannock Regional Library
08.2012 - Current

Customer Service Representative

Ultimate Sales
03.2002 - 06.2012

High School Diploma -

Staunton River HS

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Joan Williams