Joan Yvette Carroll
Pass Christian,MS
Summary
Attentive administrative team member with people skills and clerical talents to serve staff and guest needs. Reliable and self-motivated with judgment and knowledge to handle wide range of daily assignments. Professional and organized with good multitasking and time management abilities.
Overview
9
9
years of professional experience
Work History
CSR
State Of Indiana Bureau Of Motor Vehicles
04.2024 - 09.2024
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Responded to customer requests for products, services, and company information.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
Family Caregiver
Family Caregiver
09.2022 - 02.2024
- Helped clients with bathing, dressing, and grooming to avoid skin breakdown and infections
- Performed household chores to promote cleanliness, safety, and livability
- Offered mental and emotional support to patients
- Ran errands with clients and provided transportation to medical appointments
- Maintained case notes to document resident progress and condition
- Assisted clients with moving in and out of beds, baths, wheelchairs and automobiles
- Paid bills and managed budgets for patients
- Performed first-aid and special assistance during emergency situations
Companion Caregiver
Companion Caregiver
12.2021 - 09.2022
Administrator Assistant
Turnin & Burnin Expeditors LLC
07.2016 - 12.2021
- Arranged and executed interviews to support departmental recruiting needs
- Engaged cross-functional experts to develop responses and complete deliverables for assigned tasks
- Set up and maintained filing systems and basic databases
- Photocopied, faxed, and scanned office correspondence
- Organized computer files, sensitive documents, and home office supplies
- Tracked, received and reconciled material orders
- Handled general office tasks, independently completing variety of basic and routine clerical and secretarial work
- Documented payments and expenses to keep financial records current
- Searched multiple sources to locate desired information
Picker Packer
PVH Distribution Center
01.2016 - 05.2016
- Lifted and arranged products on pallets and organized in staging area
- Picked proper items and quantities according to pick lists
- Unloaded, audited and staged products to replenish inventory
- Performed cycle counts to verify inventory, complete audits and maintain records
- Compared incoming goods against invoices to identify shortages and reject damaged items
- Weighed materials or products and recorded results on shipping labels and production schedules
- Checked and signed delivery slips to receive shipments
Receiving Associate / Weight Checker
Carter's Distribution Center
07.2015 - 01.2016
Education
GED -
06.1988
Skills
- DIGITAL ARCHIVING
- WORKFLOW OPTIMIZATION
- RECORDS ADMINISTRATION
- ORGANIZE FILES
- CLERICAL SUPPORT
- PROBLEM-SOLVING
- RESEARCH
- NETWORKING
- DATA VALIDATION
- DATA COLLECTION MANAGEMENT
- COMPETITIVE ANALYSIS
- UPDATE DATABASES
- ORGANIZATION
- CUSTOMER RELATIONS
- UPDATE RECORDS
- MULTI-LINE TELEPHONES
- FINANCIAL DATA ENTRY
- PURCHASING
- AUDITING
- QUICKBOOKS
- COLLECTIONS PROCESSING
- BOOKKEEPING
- RECORDS RESEARCH
- ACCOUNTING SUPPORT
- INVOICING AND BILLING
- REVIEW DOCUMENTS
- VERIFY DATA
- MAINTAIN RECORDS
- INVENTORY MANAGEMENT
- PROCESS PAYMENTS
Timeline
CSR - State Of Indiana Bureau Of Motor Vehicles
04.2024 - 09.2024
Family Caregiver - Family Caregiver
09.2022 - 02.2024
Companion Caregiver - Companion Caregiver
12.2021 - 09.2022
Administrator Assistant - Turnin & Burnin Expeditors LLC
07.2016 - 12.2021
Picker Packer - PVH Distribution Center
01.2016 - 05.2016
Receiving Associate / Weight Checker - Carter's Distribution Center
07.2015 - 01.2016
Prince George High School - GED,
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