Joana Almaguer
Porter
Summary
Professional retail worker with strong background in managing cashier operations. Demonstrates exceptional leadership skills, fostering team collaboration and ensuring high standards. Adept at multitasking, problem-solving, and adapting to changing needs. Highly reliable with focus on achieving results and maintaining customer satisfaction.
Experienced with team leadership and cashier management, delivering consistent and efficient store operations. Utilizes effective communication and problem-solving skills to address customer needs and team challenges. Track record of maintaining accurate cash handling and fostering positive work environment.
Overview
7
7
years of professional experience
Work History
Cashier Assistant Manager
Swingby
06.2025 - Current
- Built positive relationships with customers to increase repeat business.
- Assisted in managing daily cash operations and transactions to ensure accuracy.
- Supported training of new cashiers on point-of-sale systems and customer service protocols.
- Aided in resolving customer inquiries and issues, enhancing overall satisfaction.
- Maintained cleanliness and organization of checkout areas to enhance shopping experience.
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
- Organized backroom storage areas for easier product retrieval during restocking activities, ultimately reducing downtime between tasks.
- Quickly and accurately counted drawers at start and end of each shift.
Cashier
Tacos Coquis
02.2025 - 04.2025
- Maintained cleanliness and organization of work area to enhance customer experience.
- Processed customer transactions efficiently and accurately.
- Adapted quickly to changes in menu items and pricing for accurate transactions.
- Supported inventory management by restocking supplies as needed throughout shifts.
- Handled cash and balanced registers at the end of shifts to ensure financial accuracy.
- Adapted quickly to changing priorities in a fast-paced environment while maintaining service quality.
- Accurately handled cash register transactions while providing excellent customer service.
- Provided beverage cups and condiments to increase customer convenience
Sales Associate
Tmobile
11.2024 - 12.2024
- Assisted customers in product selection, enhancing overall shopping experience.
- Processed transactions accurately using point-of-sale systems.
- Maintained knowledge of current promotions and store policies to address customer inquiries effectively.
- Collaborated with team members to achieve sales targets and improve store performance.
- Assisted customers with product selection and provided tailored recommendations.
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Insurance Agent
LA Insurance
01.2024 - 08.2024
- Assisted clients in understanding insurance products and selecting appropriate coverage options.
- Processed policy applications and ensured compliance with regulatory requirements.
- Built strong relationships with clients through effective communication and follow-ups.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Managed high volume of inbound customer inquiries with efficiency and accuracy.
- Resolved customer issues through effective communication and problem-solving techniques.
- Provided product information and support to enhance customer satisfaction levels.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Retail Sales Associate Cashier
Jcpennys
01.2023 - 04.2023
- Processed transactions efficiently using point-of-sale (POS) systems.
- Assisted customers in product selection, enhancing shopping experience.
- Collaborated with team members to achieve daily sales goals.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated POS terminals and cash drawer balancing.
- Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
Head Cashier
Lowes Home Improvment
04.2020 - 07.2022
- Managed daily cash operations ensuring accuracy and efficiency in transactions.
- Trained new cashiers on register systems and customer service protocols.
- Processed payments and maintained accurate records of transactions.
- Resolved customer inquiries and issues, enhancing overall satisfaction.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Assisted in scheduling shifts for cashier team, ensuring adequate coverage during peak hours.
- Restocked and organized merchandise in front lanes.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Increased customer loyalty and retention.
- Used POS system to enter orders, process payments and issue receipts.
- Helped customers complete purchases, locate items, and join reward programs.
Retail Sales Associate
Dillard's
10.2018 - 08.2020
- Processed transactions accurately using POS systems, maintaining cash register integrity.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Streamlined checkout process, reducing wait times and improving customer satisfaction.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Greeted customers and provided outstanding customer service.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Education
High School Diploma -
Humble High School
Humble, TXSkills
- Sales promotion
- Employee training
- Workplace safety
- Budgeting and finance
- POS system proficiency
- Customer service
- Cash handling and management
- Retail operations
- Store opening and closing
- Customer complaint resolution
- Punctual and reliable
- Sales target achievement
- Checkout monitoring
- Goal setting
- Teamwork
- Multitasking Abilities
- Active listening
- Inventory and stocking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier Assistant Manager
Swingby
06.2025 - Current
Cashier
Tacos Coquis
02.2025 - 04.2025
Sales Associate
Tmobile
11.2024 - 12.2024
Insurance Agent
LA Insurance
01.2024 - 08.2024
Retail Sales Associate Cashier
Jcpennys
01.2023 - 04.2023
Head Cashier
Lowes Home Improvment
04.2020 - 07.2022
Retail Sales Associate
Dillard's
10.2018 - 08.2020
High School Diploma -
Humble High School
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