Joana Aparicio
Ogden,UT
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success. Experienced in handling high-volume customer needs, quickly assessing each customer and offering on-trend recommendations. Skilled at cutting hair and recommending optimal products to drive revenue. Diligent about keeping records accurate and schedules organized.
Overview
11
11
years of professional experience
Work History
Cosmetologist
Guilty Pleasures Salon
Ogden, UT
05.2023 - Current
- Provided consultations to clients on beauty treatments, products and services.
- Performed haircuts, coloring, highlighting and styling techniques.
- Maintained cleanliness of salon equipment and tools.
- Ensured proper sanitation practices were followed at all times.
- Managed appointments through scheduling software program.
- Assisted customers in selecting appropriate retail products for their needs.
- Maintained accurate records of customer services provided.
- Developed a loyal client base through excellent customer service.
- Engaged with customers by providing friendly conversation during services.
- Upsold various treatments or packages when appropriate.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
- Washed, colored, cut and styled hair for high volume of clients daily.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Kept notes listing preferences and services provided to clients for quick reference.
- Responded to customer inquiries by phone, email and in person.
- Scheduled client appointments.
- Operated cash registers to receive payments from patrons.
Store Associate
Bath & Body Works
Ogden, UT
08.2021 - 03.2022
- Assisted customers with product selection, pricing and availability.
- Stocked shelves with merchandise and maintained inventory levels.
- Organized store displays to ensure maximum visibility of products.
- Ensured the cleanliness and tidiness of the store.
- Addressed customer complaints in a professional manner.
- Operated scanning equipment for price checks and stock replenishment.
- Answered incoming calls regarding product inquiries or orders.
- Demonstrated excellent customer service skills at all times.
- Verified accuracy of promotional signs within store environment.
- Stocked, replenished and organized inventory to keep store merchandise fresh.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Answered questions about current promotions and resolved issues according to store policies.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Improved customer service feedback scores through outstanding service.
- Maintained attractive merchandise displays to maximize purchases.
- Cleaned shelves, counters and tables to maintain organized store.
- Recommended merchandise to customers based on needs and preferences.
- Recommended, selected and located merchandise based on customer desires.
- Maintained knowledge of sales and promotions, return policies and security practices.
Shipping and Receiving Clerk
Stroops
Clearfield, UT
01.2017 - 07.2019
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
- Prepared invoices for customers, ensuring accuracy prior to shipment.
- Processed outbound shipments, including packing and labeling products for delivery.
- Coordinated with vendors on shipping schedules and backorders.
- Operated computers to access information related to shipping activities.
- Maintained a clean work area by sweeping, dusting, mopping.
- Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries.
- Processed returns efficiently according to company policies and procedures.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Maintained inventory of shipping materials and supplies.
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
- Obtained required documentation to process shipments and support movement.
- Monitored merchandise received and shipped from facility in computer system.
- Prepared packages for shipping and determined most economical shipping methods.
- Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
- Prepared documentation to track and report on damaged or missing items.
- Contacted transport companies and suppliers to expedite, trace, or return shipments.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Packed, sealed or affixed postage to prepare materials for shipping.
- Recorded shipment data for reporting, accounting or recordkeeping purposes.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
Call Center Representative
Focus
Roy, UT
01.2013 - 05.2016
- Attended regular training sessions on updates and changes within the industry or organization.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Performed outbound calling campaigns to promote new products or services.
- Identified opportunities to improve policies and procedures related to customer service operations.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Maintained strong call control and quickly worked through scripts to address problems.
- Updated customer accounts, addresses and contact information within call management databases.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Consulted with customers to resolve service and billing issues.
- Collected deposits or payments and arranged for billing.
- Supported sales team members to drive growth and development.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Education
High School Diploma -
Stratford Career Insitute
Canada, KY07-2011
Skills
- Friendly Communication
- Active Listening
- Social skills
- Scheduling appointments
- Decision-Making
- Sales and Upselling
- Customer Service
- Bilingual -Spanish
Timeline
Cosmetologist
Guilty Pleasures Salon
05.2023 - Current
Store Associate
Bath & Body Works
08.2021 - 03.2022
Shipping and Receiving Clerk
Stroops
01.2017 - 07.2019
Call Center Representative
Focus
01.2013 - 05.2016
High School Diploma -
Stratford Career Insitute
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