Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Proactive and meticulous Shift Manager with over three years in the food industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Hi, I’m
Joana Armstead
Milwaukee,WI
Summary
Overview
4
years of professional experience
Work History
Corner Bakery CafeMilwaukee, WI
Shift Manager
10.2017 - 06.2021
Job overview
- Trained and mentored new employees to maximize team performance.
- Supervised over six employees per shift and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs throughout 8-10 hour shifts.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Every night went over daily sales and weekly sales and entered them into template to keep track of sales improvement. Reported them to company's accountant and by end or beginning of each month would meet with other managers and discuss accomplishments, goals, and enforcements to keep sales going up.
Education
Project STAY High School
2023
University Overview
Skills
- Verbal and Written Communication
- Opening and Closing Procedures
- Greet Guests
- Coaching and Mentoring
- Cash Handling
- Customer Service
- Scheduling and Coordinating
- Handling Customer Complaints
- Staff Training and Onboarding
Timeline
Shift Manager
Corner Bakery Cafe
10.2017 - 06.2021
Project STAY High School