Joana Baez Carreon
Houston,TX
Summary
Responsible cashier in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Committed and hardworking at Ria Money Transfer and Jack in the Box with experienced processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Excelled in elevating customer satisfaction and streamlining financial operations, showcasing exceptional team leadership and clear communication. Achievements include significantly improving customer satisfaction through efficient complaint resolution and accurate financial management.
Overview
4
4
years of professional experience
Work History
Cashier Manager
Ria Money Transfer
11.2020 - 10.2021
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Cashier Team Lead
Jack in the Box
05.2023 - 10.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Kashmere Senior High School
Houston, TX06-2020
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Clear communication
- Punctual and reliable
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Cashier Team Lead
Jack in the Box
05.2023 - 10.2024
Cashier Manager
Ria Money Transfer
11.2020 - 10.2021
High School Diploma -
Kashmere Senior High School
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