Joana Cedillo
Houston,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
K&G Fashion Superstore
Cashier Team Lead
Houston, TX
09.2022 - Current
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Counted and balanced cashier drawers.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Welcomed customers, offering assistance to help find store items.
- Trained new cashiers on proper use of registers and store policies.
- Answered customer questions and provided store information.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Greeted customers promptly and responded to questions.
- Learned roles of other departments to provide coverage and keep store operational.
- Maintained current knowledge of store promotions to highlight sales to customers.
Taco Bell
Cashier
Houston, Texas
01.2022 - 03.2022
- Assisted in preparing food items such as sandwiches or salads when necessary.
- Took orders, prepared foods and processed payments in full-service establishment.
- Built and maintained productive relationships with employees.
- Maintained work area and kept cash drawer organized.
- Rotated stock to ensure freshness of products.
- Replenished condiments, napkins, utensils and other necessary items during shifts.
- Kept customer and food preparation areas clean and well-organized.
- Counted and balanced cashier drawers.
Burlington
Cashier Customer Service
Houston, TX
11.2020 - 01.2022
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Answered customer questions and provided store information.
- Helped with purchases and signed customers up for rewards program.
- Processed customer payments quickly and returned exact change and receipts.
- Scanned items and checked pricing on cash register for accuracy.
- Helped customers find specific products, answered questions, and offered product advice.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
- Learned roles of other departments to provide coverage and keep store operational.
Spirit Halloween
Cashier
Houston, TX
09.2020 - 11.2020
- Answered customer questions and provided store information.
- Welcomed customers, offering assistance to help find store items.
- Helped customers find specific products, answered questions, and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Education
High School Diploma -
Harmony School of Ingenuity
Houston, TX06-2022
Skills
- Reliability and punctuality
- Multitasking proficiency
- Excellent customer service
- Organized
- Communication
- Team leadership
Timeline
K&G Fashion Superstore
Cashier Team Lead
09.2022 - Current
Taco Bell
Cashier
01.2022 - 03.2022
Burlington
Cashier Customer Service
11.2020 - 01.2022
Spirit Halloween
Cashier
09.2020 - 11.2020
High School Diploma -
Harmony School of Ingenuity