Joana Darkeh
Somerset,NJ
Summary
Driven professional with a track record of exceeding performance targets at ID Care through meticulous data entry and spreadsheet management. Demonstrated excellence in customer service at Mt. Princeton Hot Springs Resort, enhancing customer satisfaction through effective communication and problem-solving. Skilled in Microsoft Office, with a fast typing speed and a keen eye for accuracy and detail. Developed exceptional customer relations and communication skills in fast-paced environment, seeking to transition into new field. Excel at understanding customer needs and resolving issues efficiently, ensuring satisfaction and loyalty. Looking to leverage these skills to bring value and adaptability to new role in dynamic setting.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Data Entry Specialist
ID Care
03.2023 - 11.2023
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
- Increased productivity through effective multitasking, prioritizing diverse workloads according to deadlines.
Customer Service Associate
Mt. Princeton Hot Springs Resort
07.2022 - 01.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Assisted customers in navigating company's products and services, enhancing their overall experience.
Education
Bachelor of Science - Biochemistry And Biotechnology
Kwame Nkrumah University of Science And Technology
Kumasi, Ghana05.2022
High School Diploma -
St. Roses Senior High School
Eastern Region, Ghana05.2018
Skills
- Accuracy and Attention to Detail
- Spreadsheet Management
- Data Collection
- Data Processing
- Fast Typing Speed
- Word Processing
- Microsoft Office proficiency
Certification
- Home Health Aide Certification (HHA)
Timeline
Data Entry Specialist
ID Care
03.2023 - 11.2023
Customer Service Associate
Mt. Princeton Hot Springs Resort
07.2022 - 01.2023
Bachelor of Science - Biochemistry And Biotechnology
Kwame Nkrumah University of Science And Technology
High School Diploma -
St. Roses Senior High School
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