Joana Derrick
Jacksonville,FL
Summary
Dedicated and versatile administrative professional with a strong background in healthcare coordination, customer service, and office support. Recognized for exceptional communication skills, attention to detail, and the ability to manage high-volume tasks efficiently. Bilingual in English and Portuguese, with a proven ability to handle sensitive information, maintain accurate records, and contribute to a productive team environment. Eager to bring strong organizational and interpersonal skills to a dynamic office setting.
Overview
13
13
years of professional experience
Work History
Certified Nursing Assistant (CNA)
Reunion Rehabilitation Hospital Jacksonville
Jacksonville, FL
09.2024 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Facilitated smooth transitions for patients from hospital to home care, ensuring continuity of care.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Arranged discharges and patient transportations.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
- Consistently met deadlines when completing tasks such as filing documents or inputting data into the hospital''s system.
- Obtained and organized medical records for office visits and scheduled labs.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Answered multi-line telephone system, provided information, and directed calls.
Certified Nursing Assistant
Avante At Jacksonville Beach
Jacksonville Beach, FL
07.2022 - Current
- Answered signal lights, bells or intercom systems to determine resident needs.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Used mobility devices to transport patients.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
Certified Nursing Assistant (CNA)
Brooks Rehabilitation Hospital
Jacksonville, FL
06.2022 - 03.2025
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Built rapport with patients and families, providing emotional support during difficult times.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Appointment Coordinator Call Center
Trihealth
Cincinnati, Ohio
01.2022 - 05.2022
- Responsible for scheduling appointments for all office provers
- Verifying patient demographics and completing the required registration of patients
- Receiving calls, meeting representatives, responding to phone calls, and emails
- Registering new patients and ensuring all required documents are completed
- Batching all insurance claims includes appropriate documentation for a claim to receive payment
- Communicating medical practices
- Answering 100-150 calls per day
Lead Care Coordinator/ State Tested Nurses Assistant
Assisting Hands Home Care
Mason, Ohio
06.2018 - 12.2021
- Provides customer service to patients, and caregivers
- Responsible for oversight and management of all caregivers and coordinators
- Motivates staff to maintain a high level of patient care
- Creates caregiver work schedules
- Participates in scheduling in services and assist in training new associates
- Solves issues that arise in a timely manner
Preschool Teacher
United States Coast Guard
Cape May, New Jersey
01.2016 - 05.2018
- Provide for children's basic needs while parents are unavailable 2
- Ensure that the children's developmental, nutritional, health and educational needs are taken care of
- Plans and prepares classroom setting
- Designing and following a full schedule of activities and discover suitable teaching material
- Balancing your teaching between logical and social exercises
Dietary Aide
Jewish Nursing Home
New Bedford, Massachusetts
05.2012 - 01.2016
- Work alongside dietitians, dietary managers and chefs
- Show nutritional knowledge and experience creating and delivering nutritional meal plans, preparing meals and cleaning kitchens
- Ability to follow instructions for meal orders, and nutritional needs
- Maintained a healthy relationship with staff and seniors to ensure consumer needs are met
- Assisted patients and their needs
- Ensured everything was in working order
Education
Phlebotomy / Medical -
Fortis College
Sharonville, OhioState tested Nurses Assistant -
Cape May, New JerseyAssociate of Science - Business Administration
Florida State College
Jacksonville, FL08-2027
Some College (No Degree) -
Fortis College - Orange Park
Orange Park, FLSkills
- Team coordination skills
- Critical thinking for problem-solving
- Service excellence
- Strategic leadership
- Proficient in bilingual communication
- Proficient in computer applications
- Prioritization and scheduling
- Quick to adjust
- Charting Expertise
- HIPAA regulations knowledge
- Consistent team contributor
- Electronic record keeping
References
References
Cindy Ali ( supervisor )- 513-578-8588
Millie Wassinger ( supervisor)- 513-260-7108
3
Lori Trainor ( manager )- 513-616-5547
Languages
Portuguese
Native/ Bilingual
Timeline
Certified Nursing Assistant (CNA)
Reunion Rehabilitation Hospital Jacksonville
09.2024 - Current
Certified Nursing Assistant
Avante At Jacksonville Beach
07.2022 - Current
Certified Nursing Assistant (CNA)
Brooks Rehabilitation Hospital
06.2022 - 03.2025
Appointment Coordinator Call Center
Trihealth
01.2022 - 05.2022
Lead Care Coordinator/ State Tested Nurses Assistant
Assisting Hands Home Care
06.2018 - 12.2021
Preschool Teacher
United States Coast Guard
01.2016 - 05.2018
Dietary Aide
Jewish Nursing Home
05.2012 - 01.2016
State tested Nurses Assistant -
Some College (No Degree) -
Fortis College - Orange Park
Phlebotomy / Medical -
Fortis College
Associate of Science - Business Administration
Florida State College