Joana Dockter
Watford,ND
Summary
Experienced administrative routine needs and special project.Expert-level Microsoft proficiency combined with advance in complex scheduling. Core Qualification Leadership and preceptor experience: training and developing new CNA staff. Take pride in job and respect confidential information An important contributor to the success of the department Demonstrate highly sophisticated skill and strategies Strong Understanding of OSHA-safety Rules and Regulations Clearly understand purposes, objectives, practices and procedures of department Place organizational interest ahead of personal convenience Patient Monitoring Diagnostic Testing Privacy / HIPAA Regulations Medical Terminology Patient Advocacy and Support Electronic Medical Records Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
Work History
Certified Nursing Assistant/Phlebotomist Technician
McKenzie Health Care Systems
09.2017 - Current
- Flexible scheduling for family-friendly lifestyles, including clinician control over Appointment time
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Rooms patients and obtains vital signs including but not limited to height, weight, blood pressure,blood sugar levels and pulse
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Previous experience charting in Electronic Medical Records (EMR) and One Chart
- Experience in a medical office setting is required
- One (4) year of experience in an Urgent Care, Walk-in Clinic, or ER setting is required
- Experience performing skin punctures; Knowledge of medical terminology
- State of Minnesota Phlebotomy certification-CPT 4 years’ experience in a laboratory setting with a focus on outpatient customer service
Certified Nursing Assistant/ Restorative Therapy Assistant
St. Luke’s’ Home Dickinson
01.2012 - 01.2017
- Commended for chart accuracy, effective team collaboration, patient relations and consistent delivery of empathetic care
- Provided nursing assistance to residents in a 120-bed long-term-care facility
- Assisted residents with activities of daily living including helping with meals, transferring using assistive devices, bathing, dressing and grooming
- Displayed strong clinical skills in assessing vital signs and providing pre- and post-operative care
- Adhered to safety guidelines; completed Nursing Home’s three-hour Patient Safety Training Program
- Exercises judgment in determining work priority
- Interacts with nursing units to ascertain critical priorities and verify discrepancies
- Demonstrates a high level of skill in communicating information to co-workers, nursing and medical staff, and others
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Transported patients between rooms and appointments or testing locations.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Followed directions of licensed nurses to administer medications and treatments.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Educated patients and family members on best home care practices for healing and recovery.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
Night Auditor
Best Western Hotel Dickinson ND
01.2010 - 01.2013
- Balancing the accounts from day shift
- Managing front desk activity and handling guest check-ins and check-outs
- Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
- Handling customer requests and complaints and directing other employees or departments accordingly
- Creating invoices, bills and checks for vendors, employees and contractors
- Managing and updating all official documentation pertaining to the role
- Ensuring that all end-of-day activities have been successfully executed by employees in all departments
- Answering calls and queries related to potential booking
- Monitored staff performance and provided feedback and guidance.
- Prepared reports on guest satisfaction levels and other metrics.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Enforced policies and procedures to increase efficiency.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Trained new staff members in customer service techniques and hotel operations.
- Updated customer accounts with add-on room charges, minibar use, and room service bills.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Sales Associate
Blue Magic Store
01.2006 - 01.2009
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Trained new employees on customer service, money handling and organizing strategies.
- Engaged with customers to build rapport and loyalty.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Generated advertising brochure for vendor use.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate of Science - Science
Williston State College
Williston, ND04.2022
Associate of Arts - Liberal Arts And General Studies
Williston State College
Williston, ND 08.2022 - 04.2023
70 hours of clinical training Certified Phlebotomist Technician -
Phlebotomy Career Training
Garden City, Michigan 4813503.2012
High School Diploma -
Buanoy National High School
Cebu City, Philippines 60412004
Skills
- Medical Office Administration
- Charting Expertise
- Medical Procedures Understanding
- Collecting Specimens
- Patient Safety Management
- Quality Assurance Controls
- Interdisciplinary Communication
- Medical Terminology Knowledge
- Complex Problem-Solving
- Efficient and Reliable Team Player
- Quick Problem Solver
- Emotional and Social Support
- Intercultural Competence
- Consistent Follow Through
- Observing Responses
- Documentation Procedures Expertise
- Excellent work ethic, reliable and self-motivated
- Excellent communication and interpersonal skills
Timeline
Associate of Arts - Liberal Arts And General Studies
Williston State College
08.2022 - 04.2023
Certified Nursing Assistant/Phlebotomist Technician
McKenzie Health Care Systems
09.2017 - Current
Certified Nursing Assistant/ Restorative Therapy Assistant
St. Luke’s’ Home Dickinson
01.2012 - 01.2017
Night Auditor
Best Western Hotel Dickinson ND
01.2010 - 01.2013
Sales Associate
Blue Magic Store
01.2006 - 01.2009
Associate of Science - Science
Williston State College
70 hours of clinical training Certified Phlebotomist Technician -
Phlebotomy Career Training
High School Diploma -
Buanoy National High School
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