Joana Fanara
Freehold,NJ
Summary
Driven, hardworking professional with a strong track record of exceeding goals and delivering high-quality work. Known for exceptional dedication, a proactive approach, and the ability to thrive in fast-paced environments. Demonstrates excellent problem-solving skills, attention to detail, and a commitment to continuous improvement. Possesses strong interpersonal skills and the ability to work collaboratively with diverse teams. Ready to contribute to organizational success through a steadfast work ethic and an unwavering drive to achieve excellence.
Overview
13
13
years of professional experience
Work History
Benefits Enrollment Specialist
Winston Benefits
12.2023 - Current
- Educated employees on available benefit options, enabling informed decision-making during open enrollment periods.
- Reconciled monthly billing statements from insurance carriers, identifying discrepancies and resolving issues promptly.
- Provided exceptional customer service to employees, addressing concerns regarding their benefits packages.
- Managed annual open enrollment process, coordinating informational sessions and providing support to employees throughout the process.
- Increased efficiency in benefits enrollment processes through effective communication with internal and external stakeholders.
Account Coordinator
Women Impact Tech
08.2022 - 01.2023
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
Payroll Assistant
UMH Properties
01.2016 - 03.2018
- Managed and processed payroll for 500 employees, ensuring accuracy and timeliness of payments
- Verified employee timecards, resolved discrepancies, and ensured compliance with company policies and regulations
- Maintained payroll records and generated reports for management and auditing purposes
- Handled employee inquiries regarding payroll issues and provide exceptional customer service
- Ensured compliance with federal, state, and local payroll regulations
Sample Accountability Analyst
J. Knipper & Co
10.2014 - 01.2016
- Interfaced directly with approximately 400 pharmaceutical sales representatives resolving issues promptly via phone and email while adhering to clients’ programs and procedural guidelines
- Provided training to new field representatives on sample accountability processes, aligning with program requirements and business rules
- Analyzed, tracked, and reported sample discrepancies, potential violations diversions, falsifications, and losses, maintaining strict compliance with FDA regulations
- Generated weekly and monthly reports on sample-related transactions, audits and quarterly reconciliations
Executive Administrative Assistant
M3 Technology
10.2013 - 05.2014
- Provided high-level administrative support to senior executives, managing their schedules, appointments, and travel arrangements
- Prepared and edited correspondence, reports, presentations, and other documents
- Coordinated and organized meetings, including preparing agendas, taking minutes, and following up on action items
- Handled special projects and assignments as required by the executive team
Senior Customer Service Representative
Allstate Insurance
08.2011 - 08.2013
- Provided exceptional customer service through live chat, phone and e-mail by addressing customer inquiries, and resolving issues in a timely manner
- Assisted in training and mentoring new chat representatives, ensuring adherence to company policies and procedures
- Monitored chat interactions for quality assurance and provided feedback to improve customer satisfaction
- Collaborated with other departments to resolve complex customer issues and streamline communication
Education
Bachelor of Arts -
Rutgers University
Freehold, NJ05.2013
Timeline
Benefits Enrollment Specialist
Winston Benefits
12.2023 - Current
Account Coordinator
Women Impact Tech
08.2022 - 01.2023
Payroll Assistant
UMH Properties
01.2016 - 03.2018
Sample Accountability Analyst
J. Knipper & Co
10.2014 - 01.2016
Executive Administrative Assistant
M3 Technology
10.2013 - 05.2014
Senior Customer Service Representative
Allstate Insurance
08.2011 - 08.2013
Bachelor of Arts -
Rutgers University
Similar Profiles
PRECIOUS ADEFOWORAPRECIOUS ADEFOWORA
Benefit Enrollment Specialist /Customer Service Representative at Winston BenefitsBenefit Enrollment Specialist /Customer Service Representative at Winston Benefits
Kristel GousseKristel Gousse
Customer Service Representative at Winston BenefitsCustomer Service Representative at Winston Benefits
Ivey GunterIvey Gunter
School Counselor at Winston-Salem/Forsyth County School SystemSchool Counselor at Winston-Salem/Forsyth County School System
Danielle GarskeDanielle Garske
Senior Corporate Communications Specialist at New Jersey ResourcesSenior Corporate Communications Specialist at New Jersey Resources
Anna AndrilloAnna Andrillo
Registered Nurse at Hackensack Meridian Health Raritan Bay Medical CenterRegistered Nurse at Hackensack Meridian Health Raritan Bay Medical Center