Joana Farnan
Kansas City,MO
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
24
24
years of professional experience
Work History
Pharmacy Technician Funtion Lead
Walgreen's Pharmacy
Kansas City, MO
02.2023 - Current
- Verified prescriptions and drug labels, documents and packages.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Interpreted and processed medication orders under supervision of pharmacist.
- Prepared prescription transfers to other pharmacies.
- Mixed pharmaceutical preparations according to written prescriptions.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Sorted packages to appropriate slide, line or belt for final distribution.
- Picked products using RF scanner to fill orders.
Line Worker
Amazon
Kansas City, KS
05.2021 - 01.2023
- Packed finished goods into correct packages or boxes.
- Maintained clean worksite to avoid hazards from chemicals and fragile products.
- Sorted and packaged products to prepare for processing or shipment.
- Examined products to verify conformance to quality standards.
- Monitored production line to watch for pile-ups or jams.
- Examined final products for conformance with quality and design standards.
Pharmacy Technician /Shift Leader
OptumRx
Kansas City, KS
01.2016 - 05.2021
- Supervised and led employees to maintain productivity and customer service levels.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Delegated tasks to employees and monitored activities and task completion.
- Checked orders for quality and completeness.
- Coached team members to increase productivity and reduce workplace accidents.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Managed daily workflow and scheduled staff for adequate coverage.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Evaluated employee performance, delivering individualized feedback and praise.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Maintained positive working relationship with fellow staff and management.
- Tracked project schedules and encouraged teams to complete tasks on time.
General Manager
Taco Bell
Kansas City, MO
03.2002 - 11.2016
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Guided management and supervisory staff to promote smooth operations.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Led employee evaluations with constructive feedback to boost performance.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
Education
High School Diploma -
Rufo.A.Garay
Panama12-2001
Skills
- Computer skills
- Communication skills
- Leadership skills
- Organization skills
- People skills
- Problem solving skills
- Team work
- Learning/ Adapting and self motivation skills
- Bilingual / Spanish speaking
Timeline
Pharmacy Technician Funtion Lead
Walgreen's Pharmacy
02.2023 - Current
Line Worker
Amazon
05.2021 - 01.2023
Pharmacy Technician /Shift Leader
OptumRx
01.2016 - 05.2021
General Manager
Taco Bell
03.2002 - 11.2016
High School Diploma -
Rufo.A.Garay