Joana Geske
Troy,NY
Summary
Driven by a strong work ethic and exceptional customer service skills, I significantly enhanced guest satisfaction at Hotel Am Borsigturm through efficient multitasking and personalized attention. My expertise in hospitality service and commitment to cleanliness standards ensured high-quality dining experiences, demonstrating my ability to meet and exceed employer expectations.
Overview
2
2
years of professional experience
Work History
Service
Spreespeicher
05.2024 - 07.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Hotel Am Borsigturm
10.2022 - 06.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
High School Diploma -
Troy University
Troy, AL05.2027
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Hospitality service expertise
Languages
German
Native or Bilingual
English
Full Professional
Spanish
Elementary
Timeline
Service
Spreespeicher
05.2024 - 07.2024
Server
Hotel Am Borsigturm
10.2022 - 06.2023
High School Diploma -
Troy University