Joana Gutierrez
Memphis,TN
Summary
Dynamic professional with a proven track record at Wheeler Fleet Solutions, adept in shipping procedures and excelling in high-pressure customer service. Skilled in transportation planning and maintaining composure under stress, I significantly enhance operational efficiency and customer satisfaction. Expert in warehouse operations, I prioritize timely deliveries and effective communication, ensuring regulatory compliance and minimizing liabilities.
Overview
3
3
years of professional experience
1
1
Certificate
Work History
Shipping Coordinator
Wheeler Fleet Solutions
11.2024 - Current
- Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.
- Ensured timely deliveries with effective communication between warehouse staff, carriers, and customers.
Customer Service Cashier
Chick-fil-A
03.2022 - 08.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
High School Diploma -
Kingsbury High School
Memphis, TN07-2023
Skills
- Shipping procedures
- Transportation planning
- Warehouse operations
- Equipment operations
Languages
English
Spanish
Certification
- Occupational Safety & Health Administration 30-hour General Industry Training – OSHA.
- CPR/AED Certification
Timeline
Shipping Coordinator
Wheeler Fleet Solutions
11.2024 - Current
Customer Service Cashier
Chick-fil-A
03.2022 - 08.2024
- Occupational Safety & Health Administration 30-hour General Industry Training – OSHA.
- CPR/AED Certification
High School Diploma -
Kingsbury High School
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