Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Joana Ranadi Liganivai

Youngstown,OH

Summary

Adept at multitasking and organizing tasks, I significantly enhanced border security and streamlined customs procedures during my tenure at Fiji Immigration. My hardworking nature and proficiency in reading people have been pivotal in fostering customer satisfaction and operational efficiency, achieving a notable increase in successful clearance rates.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Border Patrol

Fiji Immigration
08.2022 - 09.2024

Passenger clearance both in the arrivals and departure lounge


Making decisions at the border regarding clearance or rejecting entry at the border


Compiling reports


Investigations and undercover operations

  • Served as a liaison between the border patrol agency and other government entities, ensuring seamless coordination on joint operations.
  • Demonstrated commitment to the Border Patrol mission by remaining vigilant and adapting to the ever-changing landscape of border enforcement.
  • Streamlined fuel distribution processes, ensuring timely delivery to all border patrol units.
  • Enhanced public safety by conducting thorough patrols in assigned areas.
  • Prepared detailed import/export documentation to streamline customs clearance procedures for efficient cross-border transactions.
  • Strengthened border security by conducting thorough inspections of vehicles, cargo, and travelers.
  • Demonstrated excellent problem-solving abilities when faced with challenging situations during patrols.

Immigration Inspector

Fiji Immigration
02.2018 - 08.2022
  • Contributed positively towards team morale by fostering a supportive working environment that encouraged both individual growth and collective success among colleagues within the department.
  • Coordinated with other inspectors to maintain a consistent approach to implementing immigration rules and regulations across various points of entry.
  • Mentored junior inspectors on best practices for effective communication techniques during difficult situations involving distressed travelers or potential threats to national security.
  • Developed an extensive knowledge of visa types, enabling quick decision-making during inspections and interviews.
  • Collaborated with law enforcement agencies in identifying and apprehending individuals involved in illegal activities.
  • Enhanced border security by conducting thorough inspections of travel documents and passports.
  • Assisted with the development of new policies and procedures aimed at improving efficiency within the immigration department.
  • Conducted risk assessments for passengers entering the country through various entry points, ensuring proper screening protocols were followed.
  • Increased efficiency in data management by implementing electronic filing systems and maintaining organized records of all immigration cases.
  • Maintained accurate records of all immigration-related cases, ensuring proper handling and documentation.
  • Provided exceptional customer service to travelers, addressing concerns and answering inquiries about immigration procedures.
  • Streamlined immigration processes for faster service, utilizing updated technology and software systems.
  • Collaborated with outside counsel to interpret and apply technical immigration policies and procedures.
  • Liaised with coworkers and immigration candidates to answer questions, resolve issues, and explain immigration policy.
  • Worked with public and private agencies to refer and educate immigrants on laws, community resources and options for various needs.
  • Maintained public access files to facilitate compliance, documentation and execution of immigration policies and procedures.
  • Initiated civil and criminal prosecutions and cooperated with law enforcement agencies in investigation and prosecution of persons in violation of immigration or customs laws.
  • Developed tailored strategies for complex cases, increasing the chances of successful outcomes.
  • Conducted comprehensive interviews with clients to gather necessary information for case evaluations and strategy development.

Production Worker

Unitex Garments
02.2004 - 11.2005

Passenger clearance both in the arrivals and departure lounge


Making decisions at the border regarding clearance or rejecting entry at the border


Compiling reports


Investigations and undercover operations

  • Served as a liaison between the border patrol agency and other government entities, ensuring seamless coordination on joint operations.
  • Demonstrated commitment to the Border Patrol mission by remaining vigilant and adapting to the ever-changing landscape of border enforcement.
  • Streamlined fuel distribution processes, ensuring timely delivery to all border patrol units.
  • Enhanced public safety by conducting thorough patrols in assigned areas.
  • Prepared detailed import/export documentation to streamline customs clearance procedures for efficient cross-border transactions.
  • Strengthened border security by conducting thorough inspections of vehicles, cargo, and travelers.
  • Demonstrated excellent problem-solving abilities when faced with challenging situations during patrols.

Data Entry Clerk

Fiji Immigration
06.2014 - 02.2018
  • Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Followed data entry protocols, rules and regulations.
  • Used computer software to store and retrieve data.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Completed data entry tasks with accuracy and efficiency.
  • Sorted documents and maintained organized filing process.
  • Organized, sorted, and checked input data against original documents.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
  • Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
  • Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
  • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
  • Followed established procedures to enter and process data correctly.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
  • Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
  • Created and maintained data entry logs to track data entry activities.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
  • Managed and organized documents for data entry tasks.
  • Utilized techniques for increasing data entry speed.
  • Checked for accuracy by verifying data and records.
  • Updated and maintained customer information, documents and records.
  • Maintained files, records, and chronologies of entry activities.
  • Increased data accuracy by diligently inputting and verifying information from various sources.
  • Verified data files prior to entry to maintain high data accuracy.
  • Streamlined processes by implementing effective data entry techniques and tools, reducing errors and increasing efficiency.
  • Played key role in transition to paperless record-keeping, reducing environmental impact and improving accessibility.
  • Improved data accuracy by meticulously reviewing and updating customer information.
  • Maintained confidentiality and security of all information, ensuring compliance with data protection regulations.
  • Contributed to customer satisfaction, resolving inquiries and issues with prompt data retrieval.

Telephone Operator

Fiji Immigration
02.2009 - 06.2014
  • Ensured data accuracy through meticulous documentation of call details in relevant systems or databases according to company guidelines.
  • Increased efficiency by adeptly using a multi-line telephone system while simultaneously logging call details into the database.
  • Provided backup support for other telephone operators during periods of high call volume, ensuring that all calls were handled efficiently and effectively.
  • Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
  • Maintained a professional tone when assisting callers, ensuring positive experiences for both internal and external customers.
  • Contributed to team performance by actively participating in training sessions and sharing best practices with colleagues.
  • Resolved customer issues and complaints promptly and politely, upholding satisfaction.
  • Maintained accurate records of calls placed and received.
  • Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Demonstrated adaptability during peak hours or high-stress situations by remaining calm, focused, and efficient in handling multiple tasks simultaneously.
  • Collected personal information from customers to accurately document requests.
  • Processed customer calls by accurately logging all pertinent information with Software.
  • Handled customer complaints using strong engagement, research and issue-resolution skills.
  • Assisted over Number customers daily by answering questions and transferring to appropriate departments.
  • Operated computers and fax machines to send and receive messages to customers and coworkers.
  • Gathered customer information and promptly input data into computer system.
  • Collected and verified telephone numbers, addresses, and proper spelling of names.
  • Processed customer payments for timely, accurate order fulfillment.
  • Worked closely with supervisors to address any operational challenges or areas for improvement within the department.
  • Maintained an organized workspace for optimal productivity while adhering to health and safety standards set forth by the employer.
  • Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
  • Assisted colleagues with achieving task requirements, aiding team productivity and performance.
  • Enhanced customer satisfaction by promptly answering and directing incoming calls to appropriate departments.
  • Assisted callers with inquiries, providing accurate information about products, services, or company policies.
  • Connected callers with appropriate professional, department, or business.
  • Operated switchboard and routed incoming calls to appropriate departments.

Administrative Officer

Kapadia Consultants
07.2008 - 02.2009
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Created, prepared, and delivered reports to various departments.
  • Contributed to successful projects by providing essential administrative support and resource management.
  • Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Updated reports, managed accounts, and generated reports for company database.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
  • Promoted a culture of continuous improvement by regularly reviewing current practices and identifying opportunities for enhancement.

Receptionist

Erasito Consultants
11.2007 - 07.2008
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained confidentiality of information regarding clients and company.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Organized, maintained and updated information in computer databases.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Corresponded with clients through email, telephone, or postal mail.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Helped maintain office security by monitoring visitor access and issuing badges.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Assisted with planning office events and meetings for smooth execution.

Education

Postgraduate Certificate - International Relations

University of Fiji
Fiji
03.2020

Professional Diploma - Business Management

University of The South Pacifi
Fiji
08.2016

Diploma - Office Administration

Fiji National University
Fiji
12.2013

Certificate - Secretarial

Fiji Institute of Technology
Fiji
04.2005

Skills

  • Border Patrol
  • Customer service
  • Typing
  • Reading people
  • Multitasking
  • Organizing tasks
  • Efficiency
  • Hardworking

Certification

Training of Trainers Module 1


Diploma Security Service Certificate from Us embassy in Fiji


UNCHR certificate of Completion for Asylum and refugee protection

Languages

Fiji
Native or Bilingual
English
Full Professional

Timeline

Border Patrol

Fiji Immigration
08.2022 - 09.2024

Immigration Inspector

Fiji Immigration
02.2018 - 08.2022

Data Entry Clerk

Fiji Immigration
06.2014 - 02.2018

Telephone Operator

Fiji Immigration
02.2009 - 06.2014

Administrative Officer

Kapadia Consultants
07.2008 - 02.2009

Receptionist

Erasito Consultants
11.2007 - 07.2008

Production Worker

Unitex Garments
02.2004 - 11.2005

Training of Trainers Module 1


Diploma Security Service Certificate from Us embassy in Fiji


UNCHR certificate of Completion for Asylum and refugee protection

Postgraduate Certificate - International Relations

University of Fiji

Professional Diploma - Business Management

University of The South Pacifi

Diploma - Office Administration

Fiji National University

Certificate - Secretarial

Fiji Institute of Technology
Joana Ranadi Liganivai