Joana Lopez Gonzalez

• Managing all aspects of bookkeeping, from setting up and maintaining the client's books to day to day bookkeeping, performing thorough financial clean-up, ensuring absolute accuracy and compliance.

• Preparing precise financial statements, organizing transactions into suitable chart of accounts, reconciling accounts, and overseeing accounts receivable.

• Offering my client insightful financial analysis, profit and loss, and balance sheet statements.

• These insights have empowered my clients to make informed decisions to improve and grow their business.

• • Completed a range of Administrative tasks from entering customer data into system to completing tasks in Asana.
• Coordinated and dispatched Maid Pro's cleaning professionals to their respective work sites, ensuring timely and efficient service delivery.
• Conducted interviews to assess and select potential employees, contributing to the growth and success of Maid Pro's workforce.
• Answer incoming customer calls as well Follow up with clients to ensure customer satisfaction.

• Answered incoming calls from diverse consumers, providing assistance and information on health care coverage.

• Processed applications for health care coverage, including eligibility determinations and enrollment into health plans, ensuring compliance with policies and procedures.

• Handled life event changes, demographic updates, disenrollment requests, and special enrollment periods.

• Maintained confidentiality, escalated calls as necessary, and documented all inquiries efficiently.