Joana Madrigal
Allen
Summary
Experienced office manager with a strong background in scheduling and office management. Adept at effectively managing office operations and ensuring a smooth workflow. Skilled communicator, problem-solver, and resourceful individual. Demonstrated ability to coordinate tasks, meet deadlines, and maximize productivity. Proven track record in scheduling and coordinating tasks to achieve optimal results.
Overview
8
8
years of professional experience
Work History
Office manager
Bronco housecleaning
11.2020 - Current
- Coordinated with cleaning staff to ensure timely and thorough cleaning of customer spaces
- Implemented a customer feedback system to gather feedback on the quality of cleaning services provided by Bronco housecleaning
- Developed and implemented a customer feedback system to measure satisfaction and identify areas for improvement at Bronco housecleaning
- Responsible for cleaning schedule, and customer service at Bronco housecleaning
Assistant manager
Massage envy
09.2018 - 02.2021
- Managed inventory for Massage Envy
- Scheduled staff and ensured excellent customer service
- Develop and implement strategies to increase customer satisfaction and retention rates
- Assist in developing and implementing marketing initiatives to attract new clients and increase revenue
- Manage employee performance and provide coaching and feedback to ensure high-quality customer service
Key Holder Supervisor
Watch Station International Outlet
02.2017 - 12.2019
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Trained and mentored new employees.
Education
Collin County Community College
Plano, TXSkills
- Time management
- Communication
- Workflow management
- Customer satisfaction
- Resourcefulness
- Problem-solving
- Task coordination
- Customer service
- Scheduling
- Office management
- Organizational skills
- Data entry
- Scheduling and calendar management
- Bookkeeping
- Relationship building
Languages
Spanish
Native or Bilingual
Timeline
Office manager
Bronco housecleaning
11.2020 - Current
Assistant manager
Massage envy
09.2018 - 02.2021
Key Holder Supervisor
Watch Station International Outlet
02.2017 - 12.2019
Collin County Community College
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