Joana Martinez
Student
Tyler,TX
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Friendly student available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven.
Overview
2
2
Languages
4
4
years of post-secondary education
2
2
years of professional experience
Work History
Pharmacy Clerk
Brookshire Grocery
Tyler, TX
08.2020 - 05.2021
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
- Established and maintained patient profiles, updating organizational database with current information.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Guided and supported customers via phone call.
- Carried out day-day-day duties accurately and efficiently.
Cashier
Brookshire's Grocery
Tyler, Texas
08.2019 - 05.2020
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Greeted customers with a warm atmosphere.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Reviewed weekly sales ads and monitored price changes.
- Assisted customers by answering questions and fulfilling requests.
- Quickly and accurately counted drawers at start and end of each shift.
- Assisted cashier team with resolving problems and maintaining efficiency.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Hostess
FD's Grillhouse
Tyler, TX
11.2018 - 04.2019
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Informed servers of newly seated parties for speedy service.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Supervised server balance and monitored table turnover to accurately seat customers.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Recorded available tables after seating each party using specialized seating software.
Education
No Degree - Business
01.2021 - Current
High School Diploma -
08.2016 - 05.2020
Skills
Processing payments
Interpreting orders
Answering customer questions
Recordkeeping skills
Adaptability
Verbal and written communication
Money handling
Refunds and exchanges
Timeline
Tyler Junior College - No Degree, Business
01.2021 - Current
Pharmacy Clerk - Brookshire Grocery
08.2020 - 05.2021
Cashier - Brookshire's Grocery
08.2019 - 05.2020
Hostess - FD's Grillhouse
11.2018 - 04.2019
John Tyler High School - High School Diploma,
08.2016 - 05.2020