Summary
Overview
Work History
Education
Skills
Timeline

Joana Martinez

Student
Tyler,TX

Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Friendly student available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven.

Overview

2
2
Languages
4
4
years of post-secondary education
2
2
years of professional experience

Work History

Pharmacy Clerk

Brookshire Grocery
Tyler, TX
08.2020 - 05.2021
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
  • Established and maintained patient profiles, updating organizational database with current information.
  • Communicated instructions to patients or caregivers about proper use and storage of drugs.
  • Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
  • Completed cash register transactions by handling credit and cash payments using pharmacy register system.
  • Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
  • Guided and supported customers via phone call.
  • Carried out day-day-day duties accurately and efficiently.

Cashier

Brookshire's Grocery
Tyler, Texas
08.2019 - 05.2020
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Collected and authorized payments of guests.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Greeted customers with a warm atmosphere.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Reviewed weekly sales ads and monitored price changes.
  • Assisted customers by answering questions and fulfilling requests.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Assisted cashier team with resolving problems and maintaining efficiency.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Hostess

FD's Grillhouse
Tyler, TX
11.2018 - 04.2019
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Informed servers of newly seated parties for speedy service.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Supervised server balance and monitored table turnover to accurately seat customers.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Recorded available tables after seating each party using specialized seating software.

Education

No Degree - Business

Tyler Junior College, Tyler, TX
01.2021 - Current

High School Diploma -

John Tyler High School, Tyler, TX
08.2016 - 05.2020

Skills

    Processing payments

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Timeline

Tyler Junior College - No Degree, Business
01.2021 - Current
Pharmacy Clerk - Brookshire Grocery
08.2020 - 05.2021
Cashier - Brookshire's Grocery
08.2019 - 05.2020
Hostess - FD's Grillhouse
11.2018 - 04.2019
John Tyler High School - High School Diploma,
08.2016 - 05.2020
Joana MartinezStudent